Plan AI-powered business solutions (35-40%)

AB-100 · 122 questions

• A regional grocery chain wants an agent that places a purchase order when a store's on-hand count for a staple item falls below the reorder point, and messages the manager only if the supplier rejects that order. Which use of an agent matches this requirement?
• A plant copilot quotes a retired torque value because last year's work instruction is still in its grounding library and the current controlled document is missing from that library. What should the architect correct first?
• A retailer claims an agent project is profitable because the Copilot Studio license costs less than the wages of the clerks it might deflect. Maker time, model consumption, support, and training are left out. What should the architect add before accepting that return?
• Claims adjusters at an insurer already work in Outlook and Teams. They need answers drawn from their own mail and from the claim file in SharePoint, inside the Copilot they already open. The agent has no public website and no separate sign-in. What should the architect choose?
• Several university agents need the student handbook. The current file sits in a private team most agents cannot read, and a stale public PDF is what their knowledge sources index. What should the architect do with the data?
• A logistics sponsor wants a custom model trained on last month's yard photos so an agent can say which dock is free. The yard system already exposes the live dock status, and the status changes by the minute. What should the architect decide?
• A public agency's sponsor wants dozens of agents in production next quarter. No one has ranked the use cases, and no proof of concept has been run. The agency already has an Azure landing zone. What should the architect do first?
• A bank sends every request, from a one-line FAQ rewrite to a multi-step credit-memo argument, to its largest model deployment. Cost is climbing and simple requests are no faster. What should the architect introduce?
• An airline wants an agent that retickets disrupted passengers under a published rule and messages a lead only when the fare jump exceeds a written cap. Which use of an agent matches this requirement?
• A hotel group wants an agent that forecasts weekend occupancy for the revenue manager's Monday meeting and then stops. It must not change room rates. Which use of an agent matches this requirement?
• A city transit agency wants an agent that ranks route options for a planner, who must accept or reject that ranking before any schedule is changed. Which use of an agent matches this requirement?
• A pharmacy chain wants an agent that explains which stores are stocking out of a medicine and why, and that must not place a purchase order. Which use of an agent matches this requirement?
• Sellers at a professional-services firm want meeting prep that combines the customer record in Dynamics 365 with their recent mail. They do not have a unique sales process. What should the architect propose first?
• Each department at a retailer builds agents with its own data rules, and leadership cannot tell which agents exist or whether any of them paid off. There is no shared intake. What should the AI Center of Excellence establish first?
• A farm cooperative wants an agent that recommends which fields to irrigate tonight. A grower must confirm the list before any valve opens. Which use of an agent matches this requirement?
• A harbor terminal wants an agent that summarizes crane idle time for the operations director and must not dispatch labor. Which use of an agent matches this requirement?
• A bank's product agent quotes a brochure that is accurate for a product this customer is not allowed to buy. Products the customer can buy sit in another library the agent does not search. What should the architect correct?
• A hospital discharge agent mixes two patients in one answer. The grounding folder holds scans with no encounter identifier, so a file cannot be tied to one visit. A teammate wants a new model. What should the architect correct first?
• An insurer's claim agent cites a policy rider that was withdrawn last quarter. That withdrawn file is still in the grounding index, beside the current rider. What should the architect correct first?
• A utility's outage agent answers on quiet days and fails on a storm day. The live outage-status feed is not in the grounding set, so the agent can read only last month's static map. What should the architect correct?
• An airline keeps its crew-legality rules in a PDF on one planner's laptop. The crew-scheduling agent and the payroll agent both need those same rules. What should the architect do?
• A city transit agency pasted its fare table into the instructions of three fare agents. When a fare changes, only one of those instructions is updated. What should the architect do?
• A hospital keeps allergy lists in a file that only one departmental bot can open. The chart agent and the pharmacy agent both need those lists, and access must stay governed. What should the architect do?
• A manufacturer copied torque specifications into a chat log that only the night-shift agent reads. Day-shift agents need the same specifications, and the controlled-document library is the approved source. What should the architect do?
• A retailer copilot answers size questions with blanks. The size charts are images, and the grounding index stored those pages with no extracted text. What should the architect correct?
• A university admissions agent answers from two current sources that disagree. A campus blog says a program is open to first-year students, and the official catalog says it is not. Which grounding change should the architect make?
• A bank's platform team wants a new landing zone that contains only AI workloads. The bank already operates a landing zone with an approved governance baseline. What should the architect do?
• An insurer keeps its fraud glossary inside one agent's prompt. The claims agent and the special-investigations agent both need those terms, and access to the glossary must be reviewed in one place. What should the architect do?
• A consultancy's proof of concept met its success criteria. The sponsor wants to build the rest of the backlog immediately and skip the roadmap. What should the architect do with the proof?
• A utility's executives selected a model vendor before anyone named a use case, a data owner, or a responsible AI review. What should the architect put in place first?
• A public agency wants an agent grounded on case files, but the data owners will not name who is allowed to use those files for grounding. The sponsor asks for a larger model instead. What should the architect treat as the blocker?
• A hotel group wants its first proof of concept to answer guest complaints on the public website immediately. No use case has been ranked or proven yet. How should the Cloud Adoption Framework plan start?
• An insurer's draft strategy says no agent may take an action, including an agent that only reads a policy to answer a question. What should the architect change?
• A university's AI strategy names a model to acquire and does not say what any use case should improve. What should the architect do with that document?
• A pharmacy chain's AI strategy is a list of product and tool names and does not say what should change in the store. What should the architect require before any build is funded?
• A logistics firm wants an agent that reads order status. An order API already returns that status to other applications. A proposal funds a new orchestration layer before any agent work. What should the build strategy do?
• An airline sponsor wants one agent to schedule crews, refund passengers, and write maintenance logs. What should the build strategy do with that request?
• Support, store operations, and finance at a retailer each want an agent this quarter. The architect must set the build order before any team starts. What should decide that sequence?
• A logistics firm uses a Microsoft Foundry agent to score delay risk from internal shipment data, and a Copilot Studio agent to tell the customer the new arrival window. A sponsor wants the score folded into the customer chat. What should the architect keep?
• Citizens of a public agency may ask only about their own case, while caseworkers may ask about any case in the unit. The two audiences have different data rights. A designer wants one prompt for both. What should the architect require?
• Store associates at a retailer ask policy questions in the Microsoft 365 apps they already use, against their own work files. Shoppers on the public returns website have no work account and must start a return there. Which build should the architect choose?
• A maintenance agent and a safety agent both write the same work-order fields and overwrite each other's updates. What should the design change?
• A bank's customer-service agent must hand a suspected fraud case to a fraud agent. The customer-service agent must not receive the full transaction archive. What should the design set?
• A hospital built one agent that answers scheduling, benefits, and clinical questions. It now gives clinical answers it is not authorized to give. What should the plan change?
• University IT already answers published how-to questions with a prebuilt help agent. The same team must also grant a badge-access request, which that prebuilt agent cannot do. What should the architect build?
• A university admissions agent and a financial-aid agent both answer grant questions, each from its own copy of the aid policy. The copies now disagree, and students hear two awards for the same question. What should the architect change?
• Hospital billing wants a plain-language collections explanation from invoice data Dynamics 365 Finance already holds. A proposal builds an agent that retypes each invoice into a chat before any finance copilot is tried. What should the architect choose first?
• Insurance sellers already prepare for meetings with the prebuilt sales copilot, using the customer record and their mail. Another team wants a custom prep agent with its own brief. Sellers would then prepare in two places. What should the architect choose?
• A retail service desk wants help with password resets and order-status questions. A prebuilt service copilot already matches that work. The sponsor wants to start by training a custom model on old chats. What should the architect propose?
• Warehouse staff ask on-hand questions that a supply-chain copilot already answers from the live warehouse system. The copilot does not know the local rule for which trailer may wait in the yard. What should the architect do?
• A utility's prebuilt field copilot already summarizes the work order for the crew. It does not know the local rule that says when a crew must stop and call the control room. What should the architect add?
• A bank wants Copilot Studio to answer questions about deposit products, and the same agent must not approve credit. When should the architect write that limit?
• An airline wants a Copilot Studio agent that can book a special meal and must not change which aircraft is assigned to the flight. Where should that boundary sit?
• A public agency will ground an agent on citizen case files. Policy forbids using those files to tune a model. What must the build plan state?
• A hospital wants Microsoft Foundry to host a model that suggests clinical codes from chart text. That model must not be the system that files the chart. Which constraint fits?
• A retailer wants receipt fields taken from a photo and a conversation with the shopper about the return. Which split matches the constraint?
• A retailer's returns agent is asked for a refund the current policy page does not mention. Which behavior should the architect require?
• A pharmacy agent is asked whether two drugs interact. Which behavior should the architect require for that answer?
• A consultancy's client requires every agent answer to cite a source in the engagement file. Which design does that constraint remove?
• A bank wants product questions answered from its approved FAQ library, and it wants complaint outcomes kept off that library. Which knowledge design fits?
• A university agent may answer course-catalog questions with generative knowledge. Degree-audit exceptions must not be answered that way. Which plan fits?
• A hotel agent is asked whether a specific room has a crib. Properties differ, and a typical hotel is not a safe guess. Which source should the architect require?
• City clerks answer residents on a public website. Extending each clerk's Microsoft 365 Copilot would use that clerk's own files. Which build strategy fits?
• Airline crew already work in Teams and need answers drawn from their own roster mail. Which build strategy fits?
• Partners at a consultancy draft proposals in Word and want clause suggestions drawn from their own files. Which build strategy fits?
• Hospital administrators work in Outlook and need policy answers drawn from their own mailboxes. Which build strategy fits?
• Factory supervisors work on a shop-floor kiosk and do not have a Microsoft 365 license. They need an agent for shift procedures. Which build strategy fits?
• A logistics agent should say where a shipment is by using the shipment knowledge connection, and it should not invent an excuse when a delay has no source. Which design fits?
• Utility inspectors need one defect type named on pole photos. The vision service still cannot label that type after the team supplied examples, and a stable set of labeled photos already exists. Which approach fits?
• A hospital wants dictated clinician notes turned into readable text before they are filed. A Foundry Tools speech skill already performs that cleanup. A vendor proposes training a custom model on the same audio. What should the architect choose?
• A bank sponsor asks for a custom model because the policy PDFs use an unusual brand font. The only job staff need is for the copilot to read the policy text they ask about. What should the architect decide?
• A retailer wants an agent to answer whether a SKU is on sale. The price API already returns that flag. What should the architect decide?
• A retailer wants an agent on the point-of-sale register. The register is not a Microsoft 365 app, and the associate's Copilot cannot run there. Which build strategy fits?
• An insurer must classify fraud notes into a stable set of labeled types. Grounding and worked examples still leave the foundation model on the wrong type. Which choice fits?
• At a government agency, staff paste prompts from personal notes into production citizen agents, and two agents now instruct citizens differently. What should the architect establish?
• Clinicians at a hospital forward a useful prompt by email, and several production agents now contain different pastes of that message. What should the architect do with the prompt?
• A university prompt that is already in the approved library tells the agent to invent a policy when it is unsure. Students have received policies the registrar did not write. What should the architect revise?
• A retailer's prompt library already holds many prompts and has no named owner. Several teams want to add more prompt text this week. What should happen first?
• Two teams at a bank each put a prompt for the same fee-waiver decision into the prompt library, and the two prompts contradict. What should the library do?
• A retailer must classify each return into one of twenty known reason codes. Volume is high, the code list stays fixed for the season, and nobody needs an open conversation. Which model choice fits?
• A bank wants a small language model to be the only reviewer of suspicious-activity narratives that depend on account history, prior cases, and the written policy. What should the architect decide?
• A hospital wants a small language model to give open-ended care advice when a nurse asks what to do next and no fixed protocol applies. What should the architect keep for that judgment?
• A logistics yard receives a short gate message that contains a container id. That same step must not bargain with the customer about fees. Which design fits?
• A regional airline must tag every flight delay note into a fixed set of reason codes, across that day's departures. Which model choice fits?
• An insurer's coverage prompts say only to be helpful, and the agent states benefits the policy text does not contain. What should the prompt guidelines require?
• A university policy bot is prompted to write a long essay for every question, and students cannot find the rule they asked about. What should the prompt guidelines set for the answer?
• A bank's AI Center of Excellence keeps its agent standards on a slide, but intake still accepts proposals that ignore those standards. What should the CoE change?
• A hospital keeps approving another agent pilot while nobody has checked whether the departments have the skills to run an agent. What should come before the next pilot?
• A hotel guest agent runs on a single prompt line with no stated role, and it has offered room upgrades the property does not sell. What should the guidelines add?
• A bank's prompts tell the agent that it is the compliance officer and that it issues the decision on the case. What should the prompt guidelines bar?
• A manufacturer's prompts paste the entire service manual into every call, and that manual is revised several times a year. What should the prompt guidelines say?
• An airline's agent pilots succeed, and the next team starts from a blank page. The AI Center of Excellence sends congratulations and stops. What should it do with a successful pilot?
• A distributor's sales copilot states a quote that the finance copilot will not invoice, and each copilot can see only its own app. What should the architect design?
• A public agency's AI Center of Excellence reports how many agents it published and how many workshops it held. Sponsors funded a cut in the permit backlog, and that result is missing. What should the CoE change?
• A utility's AI Center of Excellence has no intake. During storm week the loudest request gets an agent, and planned safety work waits. What should the CoE create?
• A hospital buyer agent can see a purchase request in Supply Chain and cannot see that Finance has placed that vendor on hold. What should the design make visible to that same agent?
• A university finance copilot tells a student one balance, and the customer service copilot tells an advisor a different balance for that same student. What should the design share across the two apps?
• Every brand at a retailer hires its own AI lead, and those leads ignore the Center of Excellence. Leadership asks what mandate the CoE needs. Which response fits?
• A hotel sponsor ranks agent projects on license cost and call deflection, and the criteria ignore the time managers will spend on change management. What should be added before the projects are compared?
• A city transit agency ranks agent projects by the license price alone and treats that price as the entire cost. Maker time, model consumption, support, and training are left out of the criteria. What should the architect change?
• An insurer changes a policy in the sales app and later handles a claim on that policy in the service app. The two copilots were built as if the work were unrelated. What should the architect change?
• A manufacturer opens a field case in Customer Service, then orders the part through a Supply Chain copilot that cannot see that case. What should the architect design?
• A bank ranks agent proposals by model consumption alone. Call deflection, the benefit the sponsor funded, is missing from the criteria. What should the criteria add?
• A consultancy's return criteria rank agent projects by the size of the model each one would call, so the largest model wins the funding. The process each project would improve is not in the score. What should the criteria score instead?
• A retailer treats each deflected chat as a full saving. Many of those chats come back the next day as store visits, and the analysis does not count the returns. What should the analysis count?
• A hospital prior-authorization agent reduces clerk time and adds clinician review time. The analysis reports the clerk hours saved and leaves the new clinician time out. What should the analysis do?
• An airline's rebooking agent shortens calls. When it selects the expensive fare it also creates a compensation cost, and the current analysis leaves that cost out. What should the analysis include?
• A utility's storm agent shortens outage calls and will not dispatch a crew until a new on-call approver agrees. The analysis lists the saved call time and omits the approver. What should the analysis include?
• A university admissions agent answers applicant questions after the office closes. The draft analysis claims the benefit is a cut in admissions headcount, and no role is being removed. What should the analysis treat as the benefit?
• A pharmacy chain wants to rank several agent ideas, but the criteria include no baseline. Nobody has recorded what the manual dispensing follow-up costs today. What should the architect define before any idea is ranked?
• A manufacturer's maintenance agent avoids one class of unplanned downtime on a single line. The draft analysis claims company-wide savings across plants and lines the agent does not watch. What should the analysis use as the benefit?
• A public agency must issue a statutory notice that no commercial agent produces. A product the agency can configure already covers the surrounding citizen FAQ. What should the architect build?
• A hospital wants a scheduling copilot that already books visits. No product on the shortlist enforces the hospital's local consent rule for minors. How should the architect close the gap?
• A logistics team wants a tracking assistant for shipments. The carrier portal they already license includes that assistant, and it can be configured for their account. A proposal would rebuild the same assistant from scratch. What should the architect decide?
• A retailer watched a vendor demo whose script matched the sales slideshow. The demo did not apply the retailer's returns policy, which is the process the sponsor needs. What should the architect decide?
• A bank's prebuilt service copilot already handles card disputes and is missing only the current fee table. Leadership asks about funding a ground-up replacement. What should the architect recommend?
• An airline classifies delay codes in a night batch and answers passenger questions during the day. The jobs need different models, and both may run inside the same data boundary. What should the architect use?
• An airline's prebuilt disruption copilot already rebooks routine delays. The only gap is a local crew-rest message the product can accept as added content. A team wants a full custom build of the same copilot. What should the architect choose?
• A consultancy's client already owns a copilot that can file status reports once it is configured with the client's template. The project team has opened a build estimate for a new agent. What should the architect do first?
• A hospital sends short coding suggestions and long nurse-note summaries through one oversized model. The suggestions cost as much as the summaries. What should the architect introduce?
• A retailer cleans product titles, which is simple and high volume, and also gives planogram advice, which is not simple. The team will not maintain two permanent single-model apps. What deployment fits?
• A university team hardcoded the largest model name into every campus bot, from a one-line room lookup to a multi-step aid appeal. What should replace that hardcoding for this mixed workload?