A manufacturer's prompts paste the entire service manual into every call, and that manual is revised several times a year. What should the prompt guidelines say?
Select an answer to reveal the explanation.
Short Explanation
Stuffing the whole manual into a worker's pocket on every job means they carry last month's edition. You point the prompt at the manual as grounding and stop pasting the entire book into every call. A second paste of the same book does not make it current.
Full Explanation
A living service manual belongs in a grounding source that can be replaced when the revision changes, not inside the prompt text that every call carries. The guidelines should point the agent at the service manual through grounding and stop the practice of pasting the entire manual into the prompt on every call. Each revision should land once in that grounding source, rather than being edited into every copy of the prompt. Pasting a second full copy at the bottom of the prompt doubles the bulk and still goes stale at the next revision. Deleting the safety pages from the pasted manual makes the prompt shorter by removing the pages a technician may need most, and it leaves the paste habit in place. Freezing the pasted text on last year's manual guarantees the agent keeps teaching the retired procedure after the controlled document has moved on. Exam caveat: grounding still has to be the current revision; pointing at a library does not help if the library holds the old file. Operational check: revise one procedure in the manual, refresh the grounding source, and confirm a new call quotes the revision without anyone editing the prompt text.