A hotel guest agent runs on a single prompt line with no stated role, and it has offered room upgrades the property does not sell. What should the guidelines add?
Select an answer to reveal the explanation.
Short Explanation
A front-desk card should name the job, the book to read, and the offers that are off the menu. You add the role, the approved source, and what the agent must not offer. Another line that says be warmer does not stop a fake upgrade.
Full Explanation
A one-line prompt with no role leaves the agent free to invent hospitality, which is how upgrades the property does not sell ended up in the reply. The guidelines should state the agent's role, the approved source for rates and amenities, and what the agent must not offer. One more line about sounding warmer changes the tone and still sets no job, no source, and no forbidden offer. Pasting every rate sheet into the prompt, with no role and no boundary on offers, dumps data into the instruction and still does not say which offers are off limits. A new page on the public website changes where the agent appears and leaves the original one-line prompt untouched, so the same invention ships on a new channel. Exam caveat: the source and the forbidden list work together; a source with no ban can still be talked past, and a ban with no source leaves the agent nothing authoritative to quote. Operational check: ask the agent for an upgrade the property does not sell and confirm it declines, citing the approved source rather than inventing the upgrade.