An airline's agent pilots succeed, and the next team starts from a blank page. The AI Center of Excellence sends congratulations and stops. What should it do with a successful pilot?
Select an answer to reveal the explanation.
Short Explanation
A round of applause does not hand the next kitchen the recipe. You have the AI Center of Excellence publish the pilot's working pattern as a reusable asset. Another congratulations note, filed as the only artifact, leaves the next team starting blank.
Full Explanation
Reusable assets are how an AI Center of Excellence turns a successful pilot into something the next team does not have to invent. This airline congratulates the pilot and stops, so nothing is reused, and the missing act is to publish the working pattern as an asset the next team can take and adapt. The pattern is the asset: the trigger, the tools, and the handoff the pilot proved, written so another team does not rediscover them. A second congratulations note archived as the only artifact records the applause and still gives the next team no pattern. Opening another pilot in a different department before anyone writes the pattern down repeats the one-off build and spends another pilot on the same gap. Closing the Center of Excellence after the note removes the group whose job includes those reusable assets and leaves reuse to chance. Exam caveat: publishing the pattern does not force every later agent to copy it unchanged; teams adapt it, and intake can still reject a poor fit. Operational check: after the next pilot is accepted, confirm the team started from the published pattern and can point to which parts they kept.