A hotel sponsor ranks agent projects on license cost and call deflection, and the criteria ignore the time managers will spend on change management. What should be added before the projects are compared?
Select an answer to reveal the explanation.
Short Explanation
You would not compare two renovations and forget the weeks the staff spend learning the new front desk. You add change-management time to the criteria before the hotel ranks the projects. Another license quote still leaves that effort out.
Full Explanation
ROI criteria have to include the cost of moving the organization to the new way of working, not only the license and the benefit line already on the page. The hotel's criteria skip change-management time, so that time should be added before projects are compared, or a cheap license with a heavy rollout will look better than it is. A second license quote stays on price and still omits the managers' time. Ranking by parameter count favors a larger model and says nothing about the rollout the sponsor will have to staff. A satisfaction mark from a pilot chat can be a later signal, and it still leaves the change-management effort out of this comparison. Estimate that time the same way for every candidate, including training, floor-staff hours, and the manager time the rollout will consume. Leaving it out makes a small license with a heavy burden look cheaper than a simpler change. Exam caveat: the addition is change-management time before the ranking. A second license quote, a parameter count, or a pilot satisfaction mark still leaves that time out. Operational check: score two candidate projects again with change-management time included and confirm the order can change when one rollout is much heavier.