Design and implement agentic workflows and automations (25-30%)

GH-700 · 87 questions

• A 40-person operations team spends 12 hours weekly copying vendor invoices from email into a tracker, checking totals against purchase orders, and routing mismatches to finance. The process is rule-based, high-volume, and error-prone. Which use case should the manager prioritize for optimization by an agentic workflow?
• A product operations team uses an agent to draft customer release notes from merged pull requests. Outputs must stay concise, match a tone checklist, and improve without constant human edits. The team wants the agent to check its own work first. Which self-critique loop configuration best ensures reliable drafts?
• A program manager wants a repeatable agent that triages new support issues nightly, labels them, and posts a summary. The team uses GitHub Actions for automation. Which approach best creates agentic workflow files that implement this triage behavior?
• A support operations lead handles 300 weekly tickets that require reading product usage, checking status pages, categorizing urgency, and drafting status replies for human approval. An executive pitch proposes automating one-off brand storytelling instead. Which use-case analysis best identifies the workflow most optimizable by agentic automation?
• A business analyst on a logistics team uses Copilot to draft carrier updates. The team approved a vendor-provided skill pack for shipment tracking, needs it available in Copilot, and must keep provenance and version control. Which installation approach best satisfies external skill governance?
• A mid-size furniture retailer wants an agentic workflow for warehouse restocking that must split demand forecasts into purchasing, shipping, and staffing subtasks, order them by dependency, and replan quickly when shipment delays occur. Which design pattern should the designer select to align the workflow with these coordination needs?
• A program manager pilots an agentic workflow that triages 1,200 vendor invoices monthly, cutting cycle time from six days to one day but requiring analyst review for low-confidence extractions and a new Copilot license cost. Which business-value assessment should the manager perform to decide on full rollout of the agentic workflow?
• A program manager wants to automate vendor onboarding that currently involves legal review, security questionnaire scoring, procurement approval, and account provisioning across four tools. Progress stalls because the effort is treated as one large block. Which decomposition approach best breaks this use case into processes and tasks for agentic automation?
• A support operations lead wants to automate triaging 300 weekly GitHub Discussions, labeling product area, assessing urgency, drafting replies, and escalating defects. The workflow is currently vague and tangled. Which decomposition best prepares this use case for agentic processes and tasks?
• A small services team wants an automation that triages new GitHub issues, labels bugs, and assigns owners. It should run only when an issue is opened, ignore comments and pushes, and avoid duplicate runs. Which trigger selection and configuration best meets these automation needs?
• A technical project manager needs a reusable skill that converts release notes into customer-friendly updates with required tone, product links, and compliance disclaimer. The skill must be consistent across agents. Which approach best creates a maintainable custom skill?
• A technical project manager needs an agent that runs every Monday at 9am, can only read issues, and must post its cost-savings report as a job summary. Which configuration best sets the workflow schedule, permissions, and output for reliable automation?
• A finance analyst designs an agent to auto-approve software purchases under $200 from a backlog, considering budget remaining, approved vendor list, and duplicate licenses. Partners fear overspending and shadow IT. Which decision-making criteria should be specified for the agent?
• A program manager runs a weekly reporting workflow where an agent must summarize closed issues, apply the team's tone skill, and post to a dashboard. The skill must trigger reliably with correct inputs. Which integration best calls skills from agents and workflows?
• A retail operations team builds an automation that summarizes daily order issues from GitHub issues into a manager briefing. It must be concise, follow a fixed template, and avoid creative embellishment. Stakeholders complain drafts are rambling and inconsistent. Which prompt and model configuration for the automation best improves consistency?
• A business analyst must add a support-triage agent to a monorepo that already has checkout and billing automations without causing naming conflicts. Which setup best configures the folder structure for an agentic workflow to stay organized?
• A finance operations team wants an agent to auto-approve software purchases under a threshold, route larger requests to managers, and flag unusual vendors for review. They need consistent, auditable decisions without ad-hoc judgment. Which specification best defines decision-making criteria for the agent?
• A financial services firm runs a monthly expense-audit agentic workflow used by five teams where a recent model update altered summaries, auditors cannot tell what changed, and failed runs cannot be restored quickly. Which versioning consideration should the owner apply to restore auditability and recovery for the workflow?
• A program manager at a 40-person logistics firm wants a weekly competitor-pricing summary posted as an issue. The repo has no automation yet, changes need review, and the logic must be versioned with the code. Which practice for creating agentic workflow files best meets these versioning and review needs?
• A technical project manager must standardize how three teams use a coding agent to generate release notes, requiring the same sources, audience, and definition of done despite different repos and deadlines. Which approach to creating agentic workflow instructions gives the agent reusable and reliable direction?
• A retail operations team gets 3,000 tickets monthly spanning refunds, shipping, and loyalty issues. Ana wants an agentic workflow that first classifies each ticket, then routes it to a specialized refund, shipping, or loyalty sub-agent for resolution. Which common agentic design pattern should Ana align her workflow with to handle this triage need?
• A logistics firm wants an agent that reviews incoming carrier invoices, flags exceptions for a manager, posts summaries to an issue tracker, and learns approved handling rules over time. Leadership wants a maintainable design that others can reuse. Which design pattern alignment best structures this agentic workflow for reuse?
• A technical project manager finds Copilot answers about release readiness are generic because it cannot see Jira tickets, Confluence specs, and Postgres metrics. The team requires live governed context without pasting secrets into chat. Which integration approach should she choose to connect agentic workflows to MCP servers to improve context?
• An operations lead is automating weekly release notes that must read closed issues, summarize changes, and open a draft pull request with the notes file, but it must never delete repositories or manage access. Which tool selection should the lead configure within the automation to balance capability and safety?
• A retail ops team wants an agentic workflow that checks inventory data each weekday at 7am, writes only to issues, and posts a concise markdown table. Secrets must stay protected and over-permissioned writes must be avoided. Which schedule, permissions, and output configuration best meets these constraints?
• A business analyst relies on an agent to draft vendor comparison briefs, but outputs often omit pricing risks and overstate feature parity, requiring consistent quality without adding manual review of every draft. Which configuration of self-critique loops best improves accuracy automatically?
• A retail operations lead proposes an agent that triages 2,000 weekly support tickets, auto-resolves password resets, and escalates refunds over $50 for human review. Finance asks for hard evidence before funding expansion to three regions. Which impact and business value assessment justifies the agentic workflow investment?
• A logistics company piloted an agentic workflow for invoice exceptions that cut handling time 40% but needs funding to expand. Leadership wants evidence of workflow impact and business value beyond engineering anecdotes. Which assessment approach should the business analyst use to quantify impact and value?
• You are a business analyst at a 500-person manufacturer drowning in weekly supplier emails, spreadsheet reconciliations, and status meetings that follow the same steps. Leadership wants measurable time savings without replacing human judgment on exceptions. Which criterion should you use to identify use cases that can be optimized by agentic workflows or automations?
• A business analyst wants a Copilot agent to extract tables from 150 vendor PDFs weekly, and the team found a highly rated external PDF-table skill in a public registry. Security requires verified provenance and scoped install. Which step should the analyst take to install external skills safely?
• A fintech team runs a loan-review agent weekly, and last month an untracked prompt tweak caused inconsistent decisions that auditors cannot reproduce. The team needs safe iteration without breaking auditability or rollback. Which versioning consideration keeps workflow evolution controlled and traceable?
• A regional logistics company manages shipment exceptions in one GitHub repository, with product code in /app and a 60-person operations team needing a triage agentic workflow. Leadership requires change history, pull-request review for every update, and automatic discovery by GitHub. Which folder structure should the program manager approve to configure the agentic workflow for reliable discovery and governance?
• A product operations team wants triage automation that drafts a checklist whenever a bug is labeled critical, posts a nightly summary of open incidents, and allows on-demand reruns for audits without duplicate runs. Which selection and configuration of triggers best implements the automation?
• A 12-person product operations team writes release notes the same way every sprint: pull merged PR titles, apply house style, add customer impact, and save markdown. They want this packaged as reusable team knowledge that any Copilot agent can load automatically. Which method should the lead use to create a custom skill for this repeatable process?
• A regional operations manager oversees product launches across 60 retail stores using email threads and spreadsheets, causing missed deadlines and unclear ownership. Leadership requires trackable milestones, clear handoffs between merchandising and staffing teams, and measurable completion criteria. Each stage must declare what it receives and what it hands to the next team so an agent can pick it up without meetings. Which task decomposition pattern should the manager use to structure processes and tasks for automation?
• A SaaS program manager runs a support-triage agent that classifies tickets and drafts replies. After a prompt edit caused wrong routing last week, leadership requires traceability of what ran, quick rollback, and documented changes. Which versioning practice should the manager require to enable traceable rollback of the agentic workflow?
• A program manager is building an agentic workflow to turn meeting notes into onboarding tasks for a 40-person support team. It must follow company tone, create tasks in priority order, and ask for missing owners. Results are inconsistent and skip steps. Which approach best creates agentic workflow instructions that stabilize behavior?
• A workplace manager wants an agent to auto-approve office supply reorders without finance review. Policy allows approval only when the order is under $200, from a preferred vendor, within the remaining team monthly budget, and with no duplicate order in the past 7 days. Which decision-making criteria specification gives the agent a safe autonomous boundary?
• A business analyst must automate weekly competitor pricing summaries that pull issues, summarize trends, and post a digest for stakeholders. The team uses GitHub agentic workflows and needs a repeatable file the platform can run. Which practice should the analyst follow to create agentic workflow files that the platform will recognize and execute?
• A product manager is building an automation that drafts customer release notes from merged pull requests for a fintech app. It must use concise tone, cite the PR source, and use a cost-effective model for high volume. Which prompt and model setup should the manager choose to configure prompts and models for an automation?
• A technical program manager must turn a weekly vendor-risk review from a chat experiment into a repeatable agentic workflow. The team needs a reviewable definition with goal, trigger, instructions, and tools that runs consistently. Which approach should the manager use to create agentic workflow files?
• A program manager owns a customer feedback triage agent that must run each weekday morning, read only support issues, and post a labeled digest to one repository. Security forbids broad write access or unreviewed outputs. Which configuration should the manager choose to set workflow schedule, permissions, and output for safe automation?
• A technical program manager maintains a docs-quality agent that must apply the team's approved "release-notes" skill on every sprint-close issue plus an Actions automation that generates changelogs nightly. The team wants consistent invocation without copying long prompts into each run. Which pattern should the manager use to call skills from agents and workflows effectively?
• An operations lead is automating competitive brief creation that needs current pricing from the web, internal docs from SharePoint, and issue creation in GitHub, with least-privilege access. Which tool strategy should the lead apply to select and configure tools within automations?
• A product manager runs an agent that drafts vendor comparisons for a support tooling purchase. The team needs balanced pros, cons, pricing limits, and security notes, but drafts favor one vendor and miss risks. Which configuration best implements a self-critique loop to improve the draft?
• A product manager runs a weekly prioritization agent that ranks feature requests, but it hallucinates customer tiers and misses recent Salesforce notes because it only sees issue text. The company has a governed Salesforce MCP server available. Which integration step should the manager take to connect agentic workflows to MCP servers to improve context?
• A market-insights manager wants a nightly competitive-summary agent that reads approved RSS feeds, needs only read access to one repo, and posts a structured brief as an issue. Which schedule, permissions, and output configuration should the manager select for least-privilege automation?
• A business analyst must automate triaging 500 weekly support tickets requiring classification, knowledge lookup, and human approval for refunds. Accuracy and auditability matter more than speed. Which choice best aligns the agentic workflow with common design patterns?
• An operations lead wants an automation that labels new backlog issues as triage-needed, and re-labels issues idle for 14 days as stale for a 200-issue backlog. Manual labeling misses items and runs at odd times. Which choice best selects and configures triggers for this automation?
• A technical project manager wants a docs agent to query Figma specs and Jira issues using community-built integrations for a design-system rollout. Security requires vetting and centrally managed installation. Which step should the manager follow to install external skills?
• A startup team creates three agentic workflows for triage, release notes, and security review, but files are scattered across personal branches and chat exports. New hires cannot find or reuse them and permissions are unclear. Which organization should the team adopt to configure the folder structure for an agentic workflow correctly?
• A retail operations director spends 15 hours weekly manually copying Zendesk trends into GitHub issues, chasing owners for status, and compiling Friday status decks. Volume is high, rules are clear, and delays cause stockouts. Which criterion should the director use to identify use cases that can be optimized by agentic workflows or automations?
• A technical project manager is standardizing five agentic workflows that share prompts, configs, and run outputs across teams. Developers complain files are scattered and reviews miss changes. Which folder structure should the manager configure for a maintainable agentic workflow?
• A boutique hotel group wants a GitHub automation that reads new guest-feedback issues, categorizes maintenance versus service themes, and posts a brief empathetic acknowledgment in consistent brand voice without inventing details. Which prompt and model configuration should the builder choose to meet those consistency needs?
• A program manager at a 40-person SaaS firm wants an agent to triage new bug reports by reproducing steps, labeling severity, and assigning the owning team, with audit logs for compliance. Past runs skipped steps and assigned randomly. Which agentic workflow instruction set best creates reliable behavior?
• A regional clinic network proposes an agentic workflow to handle 1,500 weekly patient rescheduling messages by reading requests, checking scheduling policy, and updating the calendar. Wait times are long, staff overtime is high, and errors risk missed care. Which assessment of workflow impact and business value best justifies the investment decision?
• A logistics company repeats the same shipment-exception summary weekly, needing carrier, delay code, and next action in a fixed format. The business analyst wants a reusable instruction the team can invoke. Which approach should be used to create custom skills that standardize this work?
• A program manager at a 350-employee retailer wants an agent to support new store openings coordinated across facilities, hiring, and merchandising teams. Leadership needs clear owners, defined inputs and outputs, and visible handoffs to avoid delays during the 90-day timeline. Which decomposition best breaks this store-opening use case into agent-ready processes and tasks?
• A product operations lead wants a repository agent to triage new issues by labeling, assigning priority, and requesting missing details. Runs are inconsistent. Which approach best creates effective agentic workflow instructions?
• A technical program manager uses an agent to draft customer migration runbooks that often contain missed steps and confident errors. She needs the agent to check its own work against a checklist, fix issues, and show revisions before a human signs off. Which self-critique loop configuration best improves accuracy?
• A fintech product team runs a customer onboarding agentic workflow that touches KYC checks and audit trails. Auditors demand rollback to any prior approved version and a clear record of who changed prompts and tools. Which versioning approach addresses these workflow governance needs?
• A marketing ops team built a brand-voice skill that formats release notes with approved tone and disclaimers. They want Copilot agents and an Actions workflow to apply it consistently on every release. How should they call skills from agents and workflows for reliable reuse?
• An operations lead is building an automation that labels incoming GitHub issues, checks inventory via an internal API, and posts a summary to Slack only when stock is low. Early tests either spam Slack or fail to call the API securely. Which tool selection and configuration should the lead implement to make the automation behave correctly?
• A business operations analyst must automate monthly vendor invoice reminders across finance and procurement. The agent needs a consistent trigger on the first Monday, read-only invoice access, specific reminder steps, and an audit trail. Which approach to creating agentic workflow files best delivers a maintainable automation?
• An operations team wants failed nightly data syncs to open a GitHub issue, assign on-call, and post to Slack without manual triage. Sync logs live in Actions, noise must stay low, and retries should not duplicate tickets. Which automation trigger configuration best meets these needs?
• A program manager at a 800-employee services company designs an agent to triage internal software access requests from intake to provisioning. Security requires auto-provisioning only low-risk requests, holding ambiguous cases, and escalating high-risk or low-confidence decisions with reasons logged. Which decision-making criteria best guide the agent's approve, hold, and escalate actions?
• A technical project manager has an agent drafting release notes that sometimes omit breaking changes. The team wants the agent to check its own draft before posting. Which design best configures self-critique loops for this agentic workflow?
• A support team’s agentic workflow drafts answers but hallucinates order status because it lacks live data from Zendesk and Postgres. Agents need read-only, scoped access without hardcoding credentials. Which MCP approach should connect agentic workflows to improve context?
• A consulting program manager wants the team’s agent to generate architecture diagrams following the firm’s approved visual standard, available as a packaged skill from the firm’s trusted internal catalog. The team works in GitHub and must keep the skill versioned and scoped to the project. Which approach should the manager use to install the external skill correctly?
• A program manager supports a support triage repo where new bugs arrive daily, need labeling within an hour, and only issues labeled bug plus priority-high should start an agentic triage workflow that assigns owners. Which trigger configuration should the program manager select to implement the automation?
• A retail operations team wants an agent to triage 500 daily vendor emails: classify intent, then send invoices to a finance agent, delays to a logistics agent, and complaints to a support agent. Each path needs different tools and prompts. Which agentic design pattern best aligns this classified routing workflow with reusable specialized agents?
• A business analyst at a logistics company repeats the same compliance checklist for every shipment review and wants a reusable custom skill that agents can load with Vault policies and Jira formatting. The skill must stay portable across agents and workflows. Which approach should the analyst use to create a custom skill for consistent reuse?
• A business analyst automates weekly status summaries from GitHub issues. Summaries must follow a fixed format, use plain language, and run on a cost-effective model for routine text. Which automation setup should the analyst choose to configure prompts and models for an automation?
• A product operations lead at a 200-person SaaS firm spends hours triaging duplicate support tickets, copying details into GitHub issues, and chasing owners for status updates. Leadership wants faster triage without hiring. Which use case should the lead prioritize first for optimization by an agentic workflow or automation?
• A program manager automates a weekly portfolio summary every Monday at 8am that reads project boards, needs read-only repo access, and posts a markdown report as a job artifact. Which workflow configuration correctly sets schedule, permissions, and output for this agentic workflow?
• A technical project manager wants an agent to turn new customer feedback discussions in GitHub into prioritized backlog items each sprint. Engineers complain the current request is too vague to build reliably. Which decomposition of the use case into processes and tasks will make the agentic workflow buildable?
• A logistics company pilots an agent that drafts customs forms: baseline handling is 12 minutes with 8% errors, the pilot shows 4 minutes with 2% errors across 400 shipments, plus setup and review costs. Which impact assessment best quantifies business value for a go or no-go decision on this automation?
• An operations lead builds an automation that triages GitHub issues, labels bugs, and posts a Slack update. The automation must search code, edit labels, and send messages with least privilege. Which approach should the lead use to select and configure tools within automations?
• A program manager orchestrates an onboarding workflow where a triage agent should run a prebuilt data-redaction skill before summarizing support tickets containing PII. The skill already exists with defined inputs for ticket text and retention rules. How should the team call the skill from the agent and workflow for reliable execution?
• A platform team creates a reusable agentic workflow that triages bugs across five services, needing shared prompts, separate code, and clear ownership so product managers can update instructions safely. Which folder structure best supports this agentic workflow implementation?
• A program manager automates weekly status digests from 200 linked issues, needs concise risks and owners, must limit cost and keep tone consistent for executives across a 12-week program. Which setup should the manager use to configure prompts and models for an automation?
• A project manager designs an agent that auto-labels incoming GitHub issues as bug, enhancement, or question and assigns priority. Teams disagree on urgency and mislabeled security reports slip through. Which specification of decision-making criteria will make the agent behave consistently?
• A finance team at a 40-person SaaS company runs a budget-forecast agent in production that summarizes spending from GitHub issues and spreadsheets. Prompts and tool schemas change monthly, auditors need change history, and the team needs safe rollback after a faulty October update skewed reports. Which versioning practice best controls this production forecasting workflow?
• A logistics startup builds an agentic workflow to label incoming issues, assign owners by region, and post a welcome comment using shared team terminology. Labels must stay consistent across repos. Which approach best creates effective agentic workflow instructions?
• An operations lead runs an agentic triage workflow that drafts incident summaries but hallucinates service owners because it lacks live access to the CMDB and on-call roster. The team hosts those APIs behind an MCP server with least-privilege tools. How should the team connect the agentic workflow to the MCP server to improve context?
• A technical project manager wants Copilot to follow the company's incident-response checklist stored as a shared skill. The skill is published in the internal skills directory with install guidance. Which step should the manager take to install external skills for use with Copilot?
• A program manager builds an automation that labels stale onboarding issues, posts guidance comments, and must avoid deleting code or exposing private customer data across five repositories. Which tool setup should the manager use to select and configure tools within automations?