Design AI-powered business solutions (30-35%)

AB-100 · 105 questions

• A hospital network wants an agent on the patient portal that answers questions such as what to bring to a scan, using only the approved prep sheet, and that must not change the appointment or the chart. Which agent design fits?
• A university help agent uses classic topic matching. Its handbook is already connected as knowledge, but any question that misses a trigger phrase gets the fallback message that the agent does not understand, and the handbook is never consulted. What should the architect change?
• A distributor wants collection emails drafted from overdue invoices and a plain-language reason when a purchase order is late. Both answers must use the same customer and order records in Dynamics 365 Finance and Supply Chain Management. What should the architect orchestrate?
• A logistics company writes a shipment-exception row into Dataverse whenever a delivery fails. An agent should rebook a carrier from that row and should ask a dispatcher only when the new cost is above an approved limit. Which design fits?
• A hospital agent must send every appointment-cancellation request into one existing topic and must extract the appointment identifier. Patients phrase the request in many ways, and trigger phrases keep missing them. Free-form answers are not acceptable for this action. Which understanding approach fits?
• Clinicians in a health system say encounter when they mean a patient visit. Copilot in Dynamics 365 Customer Service answers as if they meant a sales meeting. The word is correct in the clinical glossary and wrong in the copilot's replies. What should the architect design?
• A utility must pull structured fields from scanned inspection forms and flag field photos that show an unsafe condition. Clerks currently retype the forms. Which capability should the architect propose?
• An insurer's agent must read a claim note and label its severity from written instructions. A separate, already designed flow then creates the reserve in the policy system. Which component should perform the severity labeling?
• A bank wants an agent that opens a card-replacement case and fills the required fields from the customer's request. It should not research unrelated products. Which design fits?
• A hotel wants an agent that posts a wake-up request to the property system when a guest asks for one, and that does nothing else. Which design fits?
• A professional-services firm wants an agent to file time entries in a billing system that has no API and no connector. Staff can enter time only through the system's browser screens. Which extension should the architect choose?
• An airline records a crew timeout when a duty runs long. An agent should start the legal rest recalculation from that record and stop for a crew scheduler if the next duty would break the rest rule. Which design fits?
• A bank wants an agent that explains what a fee means, using only the approved fee schedule, when a customer asks. The agent must not waive the fee or change the account. Which design fits?
• A museum wants an agent that answers visitor questions such as today's opening hours from the approved visitor sheet, and that must not book tickets or change a reservation. Which design fits?
• A pharmacy writes a refrigerator-alarm row when a drug fridge goes out of range. An agent should open a waste ticket from that row and text the pharmacist only if the drug is a controlled substance. Which design fits?
• A retailer wants an agent that issues a return label when an order meets the published return rule, and then stops. It should not recommend products or watch the warehouse overnight. Which design fits?
• A university wants an agent that submits a parking appeal the student has already completed, and that does no other work. Which design fits?
• A university wants an agent that tells applicants whether a program is listed in the catalog when they ask, and that must not offer admission. Which agent design fits?
• An airline baggage agent apologizes whenever a customer says bag or luggage. Those words are trigger phrases on the fallback topic, and the baggage guide is already connected as knowledge. What should the architect change?
• A retailer's fallback message tells a joke when the agent cannot answer, and brand reviewers rejected the joke. Questions that no topic and no knowledge source can answer still need a path. What should the architect change?
• A utility receives a meter-tamper event from the field network. An agent should open an investigation from that event and should not wait for someone to start a chat. Which design fits?
• Customers of a retailer ask where an order is in hundreds of phrasings. Each phrasing must open the same tracking topic and capture the order id. Which understanding approach fits?
• A bank kiosk agent only needs to recognize a small, stable set of exact commands such as balance and hours, then open the matching topic. Which understanding approach fits?
• A hospital agent's topics use one-word triggers, so a question that should miss still enters a topic. Questions that truly match nothing still need an honest miss path. What should the architect change?
• A retailer refunds an online order when the amount is under a published threshold and the item is unused. That path follows the rule and does not ask a model to judge the shopper. Which component should run the refund?
• A utility must send one approved planned-outage notice to a fixed set of accounts. An engineer, not the agent, decides whether that outage is safe to schedule. Which design fits the notice?
• An insurer already knows the claim severity. Posting the reserve is then a fixed sequence of connector calls, with no further judgment. Which design fits that posting step?
• Hotel guests ask open questions that the team cannot list as topics in advance, and a prose answer drawn from the property guide is an acceptable reply. Which orchestration approach fits?
• A bank wants a dispute summary written in the customer's own words. A flow already creates the case in the servicing system. Which split should the design use?
• A ward already has a flow that files the handoff note in the chart. Nurses want their shorthand turned into that structured note. Which component should do the rewriting?
• A clinic sends one approved appointment reminder, from a fixed template, to every patient on a fixed list the day before the visit. No sentence is generated. Which component should send those reminders?
• A retailer maps a shopper's free-text return reason to one code from a closed list. The list can sit in the instructions, and the shopper's text is the input. Which design should assign the code?
• A bank wants to flag emails that contain the word mortgage so a queue can review them. No other judgment is required. What should the design use?
• Catalog models in Microsoft Foundry already score most fraud types for an insurer, and they miss one rare label. The agent should call a model for that label. What should the design specify?
• A hospital will train a custom model in Microsoft Foundry to suggest discharge codes. Clinicians can label a curated note set. The live notes store changes all day and those notes are unlabeled. Which training design should the architect approve?
• A bank wants an agent to read account flags on a mainframe. That mainframe publishes no Model Context Protocol server and no API. A designer still asks to select the protocol this quarter. What should the architect decide?
• Standard vision labels miss one weld defect a manufacturer must catch. Photos from a second plant were kept out of training. What should the design call for?
• Consultants want a statement-of-work draft from the project files they personally can open, inside the Microsoft 365 Copilot they already use. The draft must stay limited to the person who asked. Which design fits?
• Faculty want a Microsoft 365 Copilot agent that summarizes the course folder a professor owns. Those professors can also open student mail about grades, and the summary must leave that mail unread. Which design fits?
• A retailer's inventory service already exposes a Model Context Protocol server with tools for on-hand quantity and bin location. A browser page shows the same numbers. The agent needs those quantities. Which extension fits?
• A consultancy is designing a Microsoft 365 Copilot agent for a law-firm matter. The agent may use files on that matter's SharePoint site and must not search the rest of the tenant. Which scope should the architect set?
• Two logistics agents both need shipment status, reroute, and proof-of-delivery actions. The platform team can publish those actions once on a Model Context Protocol server. Each agent team would rather paste its own copy of the API logic. What should the architect require?
• A hospital nurse line answers refill-status calls from people who are on a phone and cannot type. Which design fits the channel and the question?
• A city tax office must post property assessments in a legacy app that offers screens and no API. A person must review each posted assessment. Which design fits?
• A pharmacy must place wholesaler orders on a portal that is web-only this quarter. The vendor has promised a connector later. How should the design treat Computer Use?
• Hospital administrators want a Microsoft 365 Copilot agent that answers from the admin policy site. A teammate wants it grounded on the clinical archive so replies can quote chart detail. Which knowledge scope should the architect approve?
• An airline's Model Context Protocol server offers tools to read a booking, read a fare rule, and cancel a flight. The passenger-facing agent may explain a booking and must not cancel a flight. Which tool exposure should the architect approve?
• An airline hotline tells callers the new gate after a gate change. Callers are on the phone, and the only fact required is the current gate record. Which design fits?
• A distributor wants collection priority for customers with overdue invoices. Those invoices already live in Dynamics 365 Finance. Which design fits?
• Fraud analysts compare several transactions and write findings while the case file stays on screen. Which design fits this investigation?
• A retailer needs a vendor-hold explanation in the finance app and a purchase-order delay explanation in the supply chain app, and both must use the same company data. Which design fits?
• A utility outage line speaks with callers who report a dark house. The agent must confirm the address and log the outage. Which design fits?
• A hotel chain wants an agent to read room status from a property system that already has a supported connector. Which extension should the architect design?
• A business-to-business retailer wants the service case to open with the related order. Sellers do not work those cases. Which configuration fits?
• A consultancy wants seller meeting prep to use the opportunity. A teammate also wants a service copilot deployed to those same sellers. Which configuration fits?
• A hospital wants the customer-service copilot to draft the case summary and wants the contact-center copilot to use that case. A separate FAQ bot has been proposed. Which design fits?
• An insurer's sales copilot and service copilot both answer coverage questions, and they sometimes cite different policy numbers for the same customer. Which design fits?
• A manufacturer's buyer wants a summary of a purchase order whose lines are still waiting on receipt. The order is already open in Dynamics 365 Supply Chain Management. Which design fits?
• A university's recruitment copilot and student-service copilot have quoted two different application deadlines for the same program. Which design fits?
• On a bank service desk, staff say instrument and mean a loan product. The customer-service copilot answers as if they meant a musical instrument or a generic tool. What should the architect add?
• A hospital wants the customer-service copilot's case summary to lead with allergies before the rest of the case. A teammate offers a second summarizer that staff would open instead. What should the architect do?
• An airline's service copilot offers a recovery before it knows the member tier stored in the customer app. Which design fits?
• A retailer wants the service copilot's reply to include the customer's loyalty id. A proposal builds a new agent and hides the in-app copilot so staff must use the new one. Which design fits?
• An insurer seats claims adjusters and insurance brokers in one building. Adjusters work cases all day, and brokers work pipeline and meetings. A sponsor wants one copilot product for both desks. Which design fits the two roles?
• A manufacturer turns on Copilot for Sales for its dealers, but the dealer price list is not connected, so quotes ignore contracted prices. What is the right configuration?
• Passengers call an airline's Dynamics 365 Contact Center voice line about missed connections, and almost none of them open the website chat. Where should the agent be designed to meet them?
• Sellers at a manufacturer ask Copilot in Dynamics 365 Sales for a dealer price. That price list lives in a system outside Dataverse, and the copilot cannot see it. What should the architect add?
• A university registrar forbids a casual tone, but the customer-service copilot's suggested reply still sounds casual. A teammate wants that copilot switched off. What should the architect change?
• Airline agents type irregular operations into the customer-service copilot and receive an answer about an ordinary delay. At this airline the phrase means a disrupted operation with its own recovery steps. What should the architect define?
• An insurer wants Copilot in Dynamics 365 Sales to help a broker prepare for the next appointment. A proposal connects a copy of the entire claims database to that copilot. What should the connector bring?
• A bank's Dynamics 365 Contact Center agent verifies the caller and must then pass the call to a person who should not have to hunt for the case. What should that handoff include?
• Sellers at a consultancy ask Copilot in Dynamics 365 Sales whether a deal still clears the margin rule. The figures live in the project-accounting system, and a teammate pastes them into the opportunity notes. What should the architect connect?
• A utility's customers report outages by SMS in Dynamics 365 Contact Center, but the proposed agent is designed only for the email queue. Which design fits those customers?
• A retailer wants store exceptions on a custom page in the model-driven app, and a manager must accept the agent's proposed stock transfer inside that same app. Which design fits?
• A retailer must write alt text for product photos and must block photos that contain unsafe imagery. Which design fits?
• Underwriters at a bank must review agent tasks that are waiting, and they do that work inside the loan's model-driven app. What should the design give them?
• An insurer's claim calls arrive as audio, and adjusters retype each call before an existing text agent can read it. What should the design propose?
• A bank splits monthly statements into chunks before they ground a service agent. A retrieved passage sometimes shows one customer's lines under another customer's name. What should each chunk keep?
• Hospital clerks need a custom bed-board page inside the model-driven app they already use, built as code against Dataverse, without rebuilding the rest of that app. Which design fits?
• Utility field technicians work in a canvas app. An agent can suggest a replacement part, but the technician must accept it, and the app must remain the system they use. Which design fits?
• A hospital wants clinical notes to ground a chart-summary agent, but some scans still show another patient's sticker in the margin. What should the design do with those notes before grounding?
• A utility wants inspection PDFs to ground an agent. The files are raw scan dumps that mix inspection pages, stamps, and blank sheets. What should happen before grounding?
• A pharmacy canvas app is the counseling checklist a pharmacist must finish. The team also wants an agent summary of the visit. Where should that summary be requested?
• A retailer is building a canvas app for store inspections. An agent should comment on the visit only after the required photos are attached. When should the app call the agent?
• An insurer is connecting a new claim system. The existing Copilot Studio agent already holds the topics adjusters use. A proposal would create a second agent and copy those topics into it so the new system has a home. What should the architect do?
• Shoppers abandon a retailer's product agent because every reply is a wall of text. The team wants to stop that drop-off. Which change matches the gap?
• A university student agent answers registration questions. Staff are pasting the parking rules into every topic so each topic can recite them. The parking system already exposes a tool that looks up a permit. What should extensibility mean here?
• A hospital intake agent stops when the model endpoint is unavailable, and the clerk has no other path to continue the visit. Which gap is this, and what should the design add?
• A bank's agent writes the full account number into the run log so analysts can read it later. Which Well-Architected pillar is missed, and what should change?
• Maintenance crews at a manufacturer already coordinate in a Teams channel. The agent there starts a new email thread whenever a fault is reported. Supervisors want the work order opened in the channel the crew is using. What should the agent do?
• Consultants on an engagement already work in one Teams channel, and the project files live on that project's SharePoint site. A proposal would host the project agent on a public website with a separate library. Where should the agent meet the team, and what should ground it?
• An airline's Copilot Studio agent already books seats and answers fare questions. Catering wants that same agent to book a special meal, and a teammate proposes a separate copy of the agent for each meal type. What should the architect do?
• A hospital wants a SharePoint agent that answers nursing policy questions. The draft connection lets the agent read every site in the tenant, including finance and executive sites the nurses do not use. What should the architect change?
• Agency caseworkers want answers while they read the case document in SharePoint. A proposal would send them to a separate site that has its own login. What should the architect propose?
• Retail buyers spend the day in email and want a daily brief of vendor messages. A proposal would build a new website and ask buyers to upload those messages before they can read a brief. What should the architect propose first?
• Buyers need the finance and operations agent chat to apply the vendor-compliance manual. One buyer pasted the manual into a personal prompt that nobody else receives. What should the architect do?
• A distributor's supply-chain agent chat invents bin rules when warehouse staff ask how a pallet should be slotted. The approved slotting policy is not in the chat's knowledge. What should the architect do?
• University faculty want a recap and follow-up tasks from meetings they already hold in Teams. A proposal would build a custom portal where faculty upload a recording before any recap appears. What should the architect propose?
• A retailer's makers are ready to build a product-description copilot because they cannot tell which AI features are already turned on in the tenant. Where should the architect send them before that build starts?
• A bank platform team plans to upload labeled disputes to the Power Platform AI hub because they believe the hub is what trains their models. Which correction should the architect make?
• A hospital's Power Platform AI hub lists a clinical-note copilot that the privacy office has not approved, and makers can already see it. What is the design issue?
• A manufacturer's finance agent chat answers cost questions from short menu tooltips and misses the rules in the controlled cost-accounting guide. What should the architect add to that chat?
• Receivers in a hospital supply app ask the in-app copilot how to accept a delivery, and the only answer is the generic product tour. The local receiving procedure is missing. What should the architect add?
• A university finance copilot tells clerks to close the period on the product's sample date. The controller's campus close calendar differs, and that calendar is not in the in-app help. What should the architect add?
• A plant copilot's in-app help still describes a retired receiving screen, so it tells clerks to follow a click path the current app no longer has. What should the architect do with that help topic?