A university finance copilot tells clerks to close the period on the product's sample date. The controller's campus close calendar differs, and that calendar is not in the in-app help. What should the architect add?
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Short Explanation
The sample date in a textbook is not the day your campus actually closes the books. You add the controller's close calendar to the in-app help the finance copilot uses. Otherwise the guidance keeps teaching the sample date.
Full Explanation
In-app help and guidance is what this finance copilot uses to tell clerks how to close a period. The product's sample date is not the controller's campus calendar, so that calendar is added as knowledge in the in-app help and the guidance can match the real dates. A note in one clerk's personal prompt lists the dates for that clerk and does not change the help the copilot gives everyone else. A custom model trained to prefer the sample date in the product documentation reinforces the wrong day. A second help link that opens the generic product tour leaves the controller's calendar out and points clerks back at the same public guidance. Exam caveat: the calendar in the help has to be this period's calendar, because last year's dates will be followed just as confidently. Operational check: ask the finance copilot when to close the current period and confirm the date matches the controller's calendar rather than the sample date in the product documentation. After the controller changes the next close date, update the help and ask again so the copilot does not keep the old date.