Agency caseworkers want answers while they read the case document in SharePoint. A proposal would send them to a separate site that has its own login. What should the architect propose?
Select an answer to reveal the explanation.
Short Explanation
Answer on the page the caseworker already has open. You propose a Microsoft 365 agent beside the document in SharePoint, under the sign-in they already used. A separate site with its own login makes them leave the file to ask about the file.
Full Explanation
When the person is in Microsoft 365 and the content is a file they are reading, the agent should meet them there. Caseworkers want answers beside the SharePoint document, so the proposal is a Microsoft 365 agent in that library, using the same sign-in, rather than a new login. A separate site with its own login adds an identity and forces people to paste or to jump away from the document they were reading. A public website that cannot open SharePoint stores a second copy of the case and leaves the live document behind, which fits poorly when the file can still change. A small model that memorizes one closed case from last year is not pointed at the document open now and will answer from an old matter. Exam caveat: answering beside the document does not grant the agent every library in the tenant. It uses the case file the caseworker is allowed to open. Operational check: open a test case document in SharePoint as a caseworker and confirm the agent answers there without a second login, and that the reply is about that document. A prompt to sign in somewhere else means the proposal missed the place the work already happens.