A utility receives a meter-tamper event from the field network. An agent should open an investigation from that event and should not wait for someone to start a chat. Which design fits?
Select an answer to reveal the explanation.
Short Explanation
A tamper alarm is a bell, not a question sitting in a chat box. You want an autonomous agent that opens the investigation when the event arrives. A monthly tally of tamper events does not open a single case.
Full Explanation
An autonomous agent starts from an event and does the work without waiting for a person to open a conversation. The meter-tamper event is the trigger, and opening the investigation is the action, so the agent should run when the event arrives. A prompt-and-response agent that opens an investigation only after an analyst types a request waits for a chat the utility said not to wait for, and tamper events sit until someone happens to ask. A topic that defines the tamper code when someone asks explains a word and does not open an investigation from the event. A monthly spreadsheet that counts tamper events is a later tally, and it does not open an investigation for the meter that just reported. If a later step needs a person, that handoff happens after the investigation exists, not instead of creating it. Exam caveat: starting from an event is what makes this autonomous, even when a person reviews the investigation afterward. Operational check: inject one test tamper event and confirm an investigation opens with no chat message required to start it.