Fostering Relentless Improvement

RTE · 51 questions

• The public-health immunization registry ART wants to cancel the Innovation and Planning (IP) iteration to squeeze in more registry features. What should the RTE defend?
• Teams on the library consortium digital-services ART treat the Innovation and Planning (IP) iteration as guaranteed vacation and skip planning, learning, and Inspect and Adapt prep. What should the RTE balance?
• No innovation spikes are planned in the Innovation and Planning (IP) iteration for the parks reservation and facility ART; the calendar is only leftover campsite-bug fixes. What should the RTE include?
• Inspect and Adapt materials for the wastewater SCADA modernization ART are unprepared as the Innovation and Planning (IP) iteration begins: no quantitative charts and no PI System Demo storyline. What should the RTE tie IP prep to?
• The 911 CAD/RMS integration ART uses the Innovation and Planning (IP) iteration only for defect debt, with no learning or next-PI planning. What should the RTE broaden?
• Education and training slots are missing from the school-district student-information ART Innovation and Planning (IP) calendar. What should the RTE include?
• PI Planning prep for the next Planning Interval is left out of the state DMV licensing ART Innovation and Planning (IP) iteration. What should the RTE schedule?
• The city housing-voucher ART RTE never publishes Innovation and Planning (IP) goals, so teams invent conflicting plans—some take the full two weeks off, some start next-PI features, some ignore Inspect and Adapt. What should the RTE do?
• Hackathon ideas on the county elections systems ART never reconnect to the backlog after the Innovation and Planning (IP) iteration. What should the RTE facilitate?
• Shared services are unavailable during the municipal utilities billing ART Innovation and Planning (IP) iteration just when teams need integration learning on the meter-to-cash interface. What should the RTE plan?
• The public works work-order ART schedules Inspect and Adapt in the last hour of the Innovation and Planning iteration, leaving no time for a problem-solving workshop. What should the RTE protect?
• Airport operations leaders treat Innovation and Planning events on the digital ART as optional fluff and skip them. How should the RTE reframe those events?
• The court case-management ART has no Innovation and Planning buffer, so every late docket-integration story destroys the next PI Planning. What should the RTE explain?
• The fire-EMS records ART runs Inspect and Adapt with metrics and a retrospective but never a PI System Demo. What must the RTE require?
• At the social-services eligibility ART Inspect and Adapt, facilitators skip metrics and share only anecdotes about caseworker wait times. What should the RTE restore?
• The open-data and civic-engagement ART ends Inspect and Adapt after the PI System Demo and sends people back to their desks. What should the RTE require next?
• Root-cause analysis on the fleet telematics ART stops at a pep talk to try harder on vehicle-location delays. What should the Problem-Solving Workshop use instead?
• Improvement ideas from the city permits portal ART Inspect and Adapt stay on flip charts and never enter a backlog. What should the RTE close?
• Only managers speak at the county tax-assessment ART Inspect and Adapt while assessors and team members stay silent. Who should the RTE include?
• The municipal transit fare-system ART treats Inspect and Adapt as a blame session for missed tap-to-pay objectives. How should the RTE frame the event?
• Business Owners on the public-health immunization registry ART never compare actual business value to the plan during Inspect and Adapt. What should the quantitative review include?
• The library consortium digital-services ART skips any discussion of predictability when it reviews Inspect and Adapt metrics. What should the RTE include?
• Problem statements at the parks reservation and facility ART Inspect and Adapt stay vague, such as "communication is bad." What should the RTE coach?
• The wastewater SCADA modernization ART selects twenty improvement actions at Inspect and Adapt and finishes none. What should the RTE prefer?
• Business Owners and dispatch customers are absent from the PI System Demo portion of Inspect and Adapt on the 911 CAD/RMS integration ART. What should the RTE restore?
• The school-district student-information ART runs Inspect and Adapt only once a year, after the last PI. When should the RTE place the event?
• The state DMV licensing ART has never run a SAFe assessment or other measure-and-grow baseline. What should the RTE introduce?
• Growth actions on the city housing-voucher ART are slogans such as "be more agile" with no owners or measures. What should the RTE require?
• The county elections systems ART measures only delivery output and never competency growth. What balance should the RTE restore?
• After a measure-and-grow assessment, the municipal utilities billing ART shelves the results and continues as before. What should the RTE tie the assessment to?
• Leaders want the public works work-order ART to jump to the top assessment level next month. What should the RTE coach instead?
• The airport operations digital ART ignores team feedback channels when it measures health. What should the RTE include?
• Improvement themes for the court case-management ART never appear as capacity in PI Planning. What should the RTE reserve?
• The fire-EMS records ART compares itself only to unrelated industry blogs when deciding how to grow. What evidence should the RTE prefer?
• Coaching plans for Scrum Masters on the social-services eligibility ART are disconnected from measure-and-grow findings. What should the RTE align?
• After the open-data and civic-engagement ART posts its highest SAFe competency-assessment scores yet, the steering committee throws a celebration even though citizen wait time and dataset freshness have not moved. What should the RTE emphasize about measure-and-grow?
• Leadership forbids the fleet telematics ART from attending other trains' Inspect and Adapt reviews, and the ART repeats a fuel-data integration failure another municipal ART already solved. What should the RTE advocate?
• The city permits portal ART's measure-and-grow cadence is owned solely by Human Resources, and ART leaders skip the competency reviews because they treat them as a staffing exercise. What should the RTE do?
• One team on the county tax-assessment ART trims its own board cycle time, yet protest-letter cycle time for citizens gets longer because downstream handoffs stall. How should the RTE apply systems thinking?
• After fare-media delays, executives on the municipal transit fare-system ART want names of the testers who "held things up," even though the map shows multi-day approval handoffs required by policy. What should the RTE attribute the delays to?
• The public-health immunization registry ART debates new tools and extra testers, but nobody can show where shots-record changes actually wait. What should the RTE introduce first?
• Future-state mapping for the library consortium digital-services ART fills the wall with new platforms, yet the current-state waits for catalog approval and vendor content ingest remain untouched. What should the RTE redirect the mapping toward?
• The parks reservation and facility ART's value stream map is drawn in a conference room by the PMO using last year's slide deck; reservation clerks, rangers, and developers are not in the room. What should the RTE insist on?
• Value stream mapping on the wastewater SCADA modernization ART shows coding, build, and unit test, but skips the multi-week safety-approval and change-advisory queues that dominate calendar time. What is missing from the map?
• A local KPI on the 911 CAD/RMS integration ART pays a team for tickets closed in the integration environment, so the team pushes half-integrated work that stalls the release. What anti-pattern should the RTE call out?
• After mapping the school-district student-information ART, the wall is photographed, the workshop ends, and no improvement experiment is scheduled before the next PI. What should the RTE require next?
• Leaders on the state DMV licensing ART call systems thinking "nice philosophy" and keep raising WIP limits, adding approval gates, and paying teams for local utilization. How should the RTE make systems thinking concrete?
• On the city housing-voucher ART, keep-everyone-busy utilization is up while voucher-decision flow time is getting worse, and leaders still choose utilization as the success metric. Using a systems view, which outcome should the RTE prefer?
• The county elections systems ART taped last year's value stream map in the war room and has not revisited waits, even though a new vendor certification step doubled calendar time. How should the RTE treat the map?
• Mapping the municipal utilities billing ART shows the longest wait sitting with an external print-and-mail vendor, but the steering committee declares vendors out of scope. What should the RTE include in the system view?
• After value stream mapping, the public works work-order ART adds two analysts to an already-fast intake desk while work still piles up at the GIS constraint. Where should the RTE focus added capacity?