Growth actions on the city housing-voucher ART are slogans such as "be more agile" with no owners or measures. What should the RTE require?
Select an answer to reveal the explanation.
Short Explanation
"Be more agile" is a bumper sticker, not a plan. Someone has to own a real action—coach the PO Sync, cut voucher WIP, run the next assessment—and someone has to say how you will know it worked. Otherwise the housing-voucher ART just reprints the slogan next PI.
Full Explanation
Require actionable growth plans with owners, concrete actions, and measures of progress on the city housing-voucher ART. Measure-and-grow follow-through turns findings into plans that can be pulled into PI capacity. Poster campaigns and longer slogan lists are bumper stickers, not plans. Skipping measurement because housing outcomes are "too political" abandons evidence in a civic domain that especially needs transparency. Exam caveat: measures can be leading (practice adoption) and lagging (voucher decision time); politics does not justify no measures. Operational check: convert each priority gap into an owned action with a success measure, place it on the improvement backlog, and review progress at the next I&A so voucher applicants experience real service improvement. In municipal and civic service contexts, record the rationale in the ART working agreements or improvement backlog so future PIs preserve the control, and re-validate after the next Inspect and Adapt against resident-facing outcomes rather than activity theater. Confirm owners, success measures, and a re-check date so the practice remains inspectable. In municipal and civic service contexts, record the rationale in the ART working agreements or improvement backlog so future PIs preserve the control, and re-validate after the next Inspect and Adapt against resident-facing outcomes rather than activity theater. Confirm owners, success measures, and a re-check date so the practice remains inspectable.