Mapping the municipal utilities billing ART shows the longest wait sitting with an external print-and-mail vendor, but the steering committee declares vendors out of scope. What should the RTE include in the system view?
Select an answer to reveal the explanation.
Short Explanation
Pretending the print-and-mail vendor is not on the path to the ratepayer is like ignoring the bridge on a bus route because a contractor owns it. The wait still happens. If it delays the bill, it is in the system.
Full Explanation
The development value stream includes every delay between request and value in the ratepayer's hands, including external vendors. Declaring print-and-mail out of scope hides the constraint and sends the ART to optimize city-staffed steps that are not the bottleneck. Procurement ownership does not remove the wait from flow physics. The RTE keeps vendor queues on the map so improvement, contracts, and collaboration can attack the longest delay.