After value stream mapping, the public works work-order ART adds tw…

Question

After value stream mapping, the public works work-order ART adds two analysts to an already-fast intake desk while work still piles up at the GIS constraint. Where should the RTE focus added capacity?

Accepted Answer

At the GIS constraint identified by the map, not at a non-constraint intake step. — Adding greeters at the door while the only GIS station is slammed just makes a longer line at GIS. Throughput is set by the constraint. Put the new capacity where work actually stacks up.

Answer

At every step equally so no function feels understaffed.

Answer

At the intake desk first because it is the leftmost step on the map.

Answer

At a new PMO reporting cell that sits outside the mapped stream.

After value stream mapping, the public works work-order ART adds two analysts to an already-fast intake desk while work still piles up at the GIS constraint. Where should the RTE focus added capacity?

Short Explanation

Full Explanation