Future-state mapping for the library consortium digital-services ART fills the wall with new platforms, yet the current-state waits for catalog approval and vendor content ingest remain untouched. What should the RTE redirect the mapping toward?
Select an answer to reveal the explanation.
Short Explanation
A future-state wall of new platforms with the same catalog hold music is shopping, not mapping. The point of the future state is fewer waits for patrons and staff. Cut idle time first; buy software only if it actually removes a delay.
Full Explanation
Future-state value stream mapping is a design of less waste: shorter queues, fewer handoffs, and faster flow of catalog and digital-content work. Adding tools without shrinking known wait states leaves lead time unchanged. Vendor replacement of every queue is equally unfocused and often adds integration delay. The RTE keeps the future-state workshop aimed at delay and waste reduction, with technology as a means rather than the exhibit.