Only managers speak at the county tax-assessment ART Inspect and Adapt while assessors and team members stay silent. Who should the RTE include?
Select an answer to reveal the explanation.
Short Explanation
If only managers talk, Inspect and Adapt becomes a staff meeting with a fancy name. The people who live in the assessment workflow see the real friction. Get teams and stakeholders in the conversation or the ART will "improve" a system nobody on the floor recognizes.
Full Explanation
Include teams and stakeholders across the county tax-assessment ART in Inspect and Adapt, not managers only. I&A is an ART event: teams, Product Management, System Architects, Business Owners, and other stakeholders participate so demo, measures, and problem-solving reflect how assessment work actually runs. Restricting speech to the assessment director hides floor friction. Using Scrum Masters only as messengers dilutes first-hand evidence. Limiting the event to Finance reframes a workflow problem as only a budget conversation. Exam caveat: managers still participate; the error is managers-only facilitation that silences assessors and team members. Operational check: publish an attendee list that includes delivering teams, facilitate round-robins or silent writing so quieter voices contribute, and verify problem statements come from people who live in the civic valuation workflow. In municipal and civic service contexts, record the rationale in the ART working agreements or improvement backlog so future PIs preserve the control, and re-validate after the next Inspect and Adapt against resident-facing outcomes rather than activity theater. Confirm owners, success measures, and a re-check date so the practice remains inspectable.