The municipal transit fare-system ART treats Inspect and Adapt as a blame session for missed tap-to-pay objectives. How should the RTE frame the event?
Select an answer to reveal the explanation.
Short Explanation
Blame is a dead end on a transit map. Inspect and Adapt is supposed to look at the whole fare system—handoffs, test environments, policy gates—not hunt for a team to punish. Fix the system and the missed objectives usually move; punish people and they hide the next miss.
Full Explanation
Inspect and Adapt applies systems thinking: optimize the whole fare-system value stream rather than assign individual blame. The problem-solving workshop seeks a systemic cause and a few high-leverage improvements. Framing I&A as a tribunal, a closed hearing, or a punishment ritual violates Respect for People and suppresses the transparency the ART needs to improve.