After a measure-and-grow assessment, the municipal utilities billing ART shelves the results and continues as before. What should the RTE tie the assessment to?
Select an answer to reveal the explanation.
Short Explanation
An assessment on a shelf is a water-quality report nobody reads. Measure-and-grow only counts when the billing ART picks a gap, names an owner, and puts work on the next PI. Otherwise you just paid for a snapshot of the same leak.
Full Explanation
Measure and Grow is a cycle of assess, identify gaps, act, and reassess. Filing results, briefing without changing PI capacity, or waiting for complaints does not complete that cycle. The RTE connects assessment findings to improvement backlog items and coaching plans so the utilities billing ART actually grows.