The airport operations digital ART ignores team feedback channels when it measures health. What should the RTE include?
Select an answer to reveal the explanation.
Short Explanation
Uptime tells you the departure board is lit; it does not tell you the crew is burning out feeding it. ART health includes those qualitative signals—retrospectives, team surveys, coaching notes—next to the flow numbers. Ignore the people signals and the airport train looks fine until it is not.
Full Explanation
Measuring ART growth includes competency and team-health feedback, not only operational uptime. Qualitative signals from retrospectives, assessments, and other feedback channels help the RTE see impediments that flow metrics alone may hide. Annual unread surveys or unpublished scores do not function as those channels. The airport operations ART should review team-health evidence with outcome and flow measures when it plans growth work.