The airport operations digital ART ignores team feedback channels when it measures health. What should the RTE include?
Select an answer to reveal the explanation.
Short Explanation
Uptime tells you the departure board is lit; it does not tell you the crew is burning out feeding it. ART health includes those qualitative signals—retrospectives, team surveys, coaching notes—next to the flow numbers. Ignore the people signals and the airport train looks fine until it is not.
Full Explanation
Include qualitative team-health and feedback signals alongside outcome and flow measures on the airport operations digital ART. Measuring growth includes competency and people signals, not only gate-system uptime. Treating team sentiment as out of scope hides burnout and impediments flow metrics may miss. A single annual climate survey unread until the next concession contract is not an operating feedback channel. Anonymous scores leadership never shares back break the feedback loop. Exam caveat: qualitative data need not be a heavy survey every week—retrospectives, coaching notes, and lightweight pulse checks count when reviewed. Operational check: add a team-health segment to the measurement review, share themes with teams, and convert severe signals into impediments or growth work that protects traveler-facing airport delivery. In municipal and civic service contexts, record the rationale in the ART working agreements or improvement backlog so future PIs preserve the control, and re-validate after the next Inspect and Adapt against resident-facing outcomes rather than activity theater. Confirm owners, success measures, and a re-check date so the practice remains inspectable. In municipal and civic service contexts, record the rationale in the ART working agreements or improvement backlog so future PIs preserve the control, and re-validate after the next Inspect and Adapt against resident-facing outcomes rather than activity theater. Confirm owners, success measures, and a re-check date so the practice remains inspectable.