After fare-media delays, executives on the municipal transit fare-system ART want names of the testers who "held things up," even though the map shows multi-day approval handoffs required by policy. What should the RTE attribute the delays to?
Select an answer to reveal the explanation.
Short Explanation
Blaming testers for a three-desk approval policy is like yelling at the cashier because the ordinance requires three counters. The delay lives in the design of the handoffs. Name the system, not a scapegoat.
Full Explanation
Systems thinking attributes most flow failures to policies, queues, and structure rather than to individual effort. If the value-stream map shows mandated multi-day approval handoffs, overtime, bonuses, and extra status reports will not remove that wait. Personal blame also chills the problem-solving the ART needs at Inspect and Adapt. The RTE redirects leaders from naming testers to changing the handoff design that produces the delay.