At the social-services eligibility ART Inspect and Adapt, facilitators skip metrics and share only anecdotes about caseworker wait times. What should the RTE restore?
Select an answer to reveal the explanation.
Short Explanation
Anecdotes are the hallway gossip of improvement. They can hint at a problem, but Inspect and Adapt also needs the scoreboard: planned versus actual value, predictability, and other ART measures. Without that review, the eligibility train is guessing which wait-time story to chase.
Full Explanation
Inspect and Adapt includes a dedicated quantitative and qualitative measurement review after the PI System Demo. That review typically covers planned versus actual business value, ART predictability, and other meaningful measures so the ART can select systemic problems on evidence. Anecdotes alone are not a substitute, and hiding measures from teams or postponing measurement until the backlog is empty defeats relentless improvement.