A local KPI on the 911 CAD/RMS integration ART pays a team for tickets closed in the integration environment, so the team pushes half-integrated work that stalls the release. What anti-pattern should the RTE call out?
Select an answer to reveal the explanation.
Short Explanation
Paying for tickets closed in integration is like paying the kitchen to plate food that never leaves the pass. The local board looks busy while dispatchers still wait on a release. That is local optimization wearing a KPI badge.
Full Explanation
Systems thinking watches for measures that improve a subunit while degrading the whole. A ticket-close KPI in the integration environment rewards unfinished handoffs that clog CAD/RMS release. More stretch goals on the same count, or filling the environment to raise utilization, intensify the harm. The RTE names the local-optimization anti-pattern and retargets measures at flow of a releasable increment.