The parks reservation and facility ART's value stream map is drawn in a conference room by the PMO using last year's slide deck; reservation clerks, rangers, and developers are not in the room. What should the RTE insist on?
Select an answer to reveal the explanation.
Short Explanation
A trail map drawn without rangers is a brochure, not a map. The people who take reservations and ship facility changes know where the work actually sits. Bring them into the room or the wall will lie.
Full Explanation
Value stream mapping is reliable only when the people who perform the steps validate processing time, wait time, and rework. PMO slide decks, vendor benchmarks, and steering-committee interviews omit the queues clerks, rangers, and developers live with. Excluding operators under a banner of "objectivity" encodes fiction into the future-state plan. The RTE staffs the workshop with those who do the work so improvement targets real delays in the parks stream.