Addressing Conflict

SASM · 57 questions

• Two developers on the certificate-of-occupancy team stop talking after a review comment. What behavior should the coach model?
• A Product Owner and a tester on the WIC-appointment team argue over a story. What should the Scrum Master / Team Coach do?
• During a 311 retrospective, a teammate is interrupted whenever they raise operations pain. What conflict-improving behavior should the Scrum Master / Team Coach name?
• The fleet-telematics team uses sarcasm as the default in reviews. What should the coach name instead?
• After a heated PI breakout on the snow-desk ART, the coach forces a "we all agree" close. What should the coach do instead?
• A senior inspector on the food-safety team states positions as if they were facts. What should the Scrum Master / Team Coach coach?
• The emergency-alert team thanks people who bring dissenting data. What should the Scrum Master / Team Coach recognize?
• A coach of the parking-permit team immediately takes sides in a design argument. What should the coach do instead?
• Tempers rise on the jail-visitation team; the coach calls a short pause and returns with a talking-token. How should that be judged?
• The library-fines team only emails long rebuttals after a disagreement. What should the coach do?
• Someone on the ADA-civic-site team admits a mistake in a public review. How should the Scrum Master / Team Coach treat that moment?
• The grants-management team is stuck on a neighborhood award and invokes the consent-and-majority rules they already wrote into their working agreements. What should the Scrum Master / Team Coach treat this as?
• Parks programming is scored on event count while parks maintenance is scored on turf health, and the two teams clash every festival weekend. What source of conflict should the Scrum Master / Team Coach name first?
• Two architects on the property-appraisal system disagree about what the vendor SLA actually requires for overnight batch windows. How should the Scrum Master / Team Coach treat the source?
• The immunization-registry team is arguing pair-programming versus solo work on the next stories. What source should the Scrum Master / Team Coach name first?
• A clerk and a developer on the benefits-portal team clash over whether resident privacy must trump click-through speed. What source of conflict is this?
• Three stormwater teams fight over the only shared GIS specialist's calendar every iteration. What source of conflict should the Scrum Master / Team Coach name?
• Two people on the animal-control team reopen an old interpersonal grievance during refinement of a kennel-capacity story. What should the Scrum Master / Team Coach do about the source?
• Fire RMS and EMS ePCR teams collide every handoff because nobody owns the interface APIs. What source of conflict should the Scrum Master / Team Coach name?
• After a bruising Planning Interval, the elections team is exhausted and snapping in team sync. What source should the Scrum Master / Team Coach consider first?
• Remote and on-site inspectors on the elevator-safety ART distrust each other's "done." What source of conflict should the Scrum Master / Team Coach identify?
• The Product Owner on the housing-voucher team keeps adding "just this one" mid-iteration, and developers erupt. What is the source of the conflict?
• Council members publicly contradict the ART's PI Objectives for the open-data team, and the team starts blaming one another. What should the Scrum Master / Team Coach name as the source?
• Plan-review staff insist on "always more documents" while applicants' advocates insist on "always fewer." How should the Scrum Master / Team Coach apply interest-based problem-solving?
• Two teams on the transit ART each demand the same release window. Dates are the positions; rider communication and rollback safety are the interests. What should the Scrum Master / Team Coach do?
• The Product Owner on the court-payments team ends a design debate by citing rank: "I outrank you, so we ship my version." What should the Scrum Master / Team Coach flag?
• The water-shutoff-notice team splits the difference to half the warning days, and both sides still hate the result. What should the Scrum Master / Team Coach coach next?
• Before generating solutions, the flood-warning team never agrees who is at risk or what legal notice rules apply. What should interest-based problem-solving include?
• A vendor and the city GIS team argue feature-by-feature on the parcel map. What should the Scrum Master / Team Coach do first?
• The school-bus-routing team wants to skip the operations team and escalate a routing dispute to the CIO immediately. What should the Scrum Master / Team Coach coach?
• Paratransit riders need on-time trips and dispatchers need stable routes, and the interests look opposed. What should the Scrum Master / Team Coach look for?
• Someone on the FOIA team says their "interest" is winning the argument about redaction turnaround. How should the Scrum Master / Team Coach clarify "interest"?
• After mapping interests, the solar-permit team still has no next experiment. What should the Scrum Master / Team Coach do?
• A union steward and an engineering manager deadlock on pairing on the wastewater team and ask the coach for a private side deal. What should the Scrum Master / Team Coach do?
• The open-data team treats interest-based problem-solving as "being nice" and is ready to waive a privacy-law constraint to keep the peace. What should the Scrum Master / Team Coach coach?
• The vital-records debate is framed as "developers versus clerks." How should the Scrum Master / Team Coach reframe it?
• After a missed PI Objective on the housing ART, a director says “the testers failed.” How should the Scrum Master / Team Coach reframe the conflict?
• After a 911 outage, operations staff frame the fix as “we need more status meetings.” How should the Scrum Master / Team Coach reframe that request?
• Parks staff treat a method fight as “Kanban people versus Scrum people.” How should the Team Coach reframe the conflict?
• On the building-permits team, pairing is framed as “we go half as fast.” How should the Scrum Master / Team Coach reframe the quality debate?
• A director on the elections team frames dissent about a PI risk as disloyalty. How should the Scrum Master / Team Coach reframe that dissent?
• The housing-voucher team tells the identity-service team “you blocked us.” How should the Scrum Master / Team Coach reframe the dependency?
• Product Management frames language-access stories on the benefits portal as extra cost. How should the Scrum Master / Team Coach reframe that conflict?
• The clinic-scheduling team’s retrospective is framed only as “what went wrong.” What should the Scrum Master / Team Coach add to reframe the event?
• Remote members of the flood-map team frame every schedule slip as on-site privilege. What should the Scrum Master / Team Coach do with that frame?
• The first frame on the meter-replacement team is “this is a personality clash.” What should the Team Coach try first?
• The 311 team’s Scrum Master wants to “just mediate” without looking at source, intensity, or what is at stake. What does conflict analysis require first?
• A low-stakes UI color dispute on the parks reservation site is scheduled as a full-day offsite. How should the Scrum Master / Team Coach match strategy to the conflict?
• Harassment on the shelter-intake team is being treated as a “healthy Agile conflict.” Which strategy should the Scrum Master / Team Coach choose?
• Analysis shows the grants team’s conflict is a structural clash of metrics. What strategy should the Scrum Master / Team Coach pursue?
• Two people on the library-catalog ART need a facilitated conversation; the rest of the train does not. How should the Scrum Master / Team Coach scope the strategy?
• Analysis shows the stormwater teams keep relitigating the same choices because they lack a decision rule. What should the designed strategy include?
• The parking-enforcement team’s coach skips analysis because “we always use the same icebreaker.” What should the Scrum Master / Team Coach do instead?
• The open-data team and the privacy office clash over publishing resident datasets. How should the Scrum Master / Team Coach timebox a strategy for this values conflict?
• The elevator-inspection teams chose a conflict strategy last PI and never checked whether it worked. What should the Scrum Master / Team Coach add?
• A Scrum Master drafts a conflict strategy that secretly steers the housing Product Owner toward a pre-chosen backlog call. What does ethical strategy design require?
• Analysis of a cross-team fight on the transit ART shows labor rules and public-records law are in play, which is beyond the Scrum Master’s depth. What should the strategy include?