Two architects on the property-appraisal system disagree about what the vendor SLA actually requires for overnight batch windows. How should the Scrum Master / Team Coach treat the source?
Select an answer to reveal the explanation.
Short Explanation
If the fight is "what does the contract say," that is a tape-measure problem, not a religion problem. Pull the SLA and the batch logs before anyone books a values retreat. Facts first; deeper values only if the document still leaves a real clash.
Full Explanation
Fact conflicts are resolvable with data; values conflicts are not. A dispute about vendor SLA batch windows should be checked against the written SLA and overnight operational evidence before anyone reframes it as fairness or personality. Culture workshops and HR referrals skip the cheapest test. The Scrum Master / Team Coach names a facts source and keeps the team inspecting the artifact rather than waiting for the RTE to own the contract conversation.