A Product Owner and a tester on the WIC-appointment team argue over a story. What should the Scrum Master / Team Coach do?
Select an answer to reveal the explanation.
Short Explanation
The fight is about the WIC story, not about who is a villain. Separate the people from the problem and the room can still work. Attack the appointment rule, not the person who named it.
Full Explanation
Productive conflict attacks the problem, not the person. The Scrum Master / Team Coach separates the Product Owner and tester from the WIC-appointment issue so they can inspect the story. Announcing a winner, hiding the argument in email, or sending the story to the RTE personalizes or outsources the conflict. Keep the attack on the issue.