A union steward and an engineering manager deadlock on pairing on the wastewater team and ask the coach for a private side deal. What should the Scrum Master / Team Coach do?
Select an answer to reveal the explanation.
Short Explanation
A handshake in the boiler room is how the rest of the plant finds out later and explodes. Pairing on wastewater work needs interests, options, and criteria in the open. The coach holds the process, not a secret bargain.
Full Explanation
The Scrum Master / Team Coach facilitates interest-based problem-solving; the coach does not cut a private deal that replaces the process. A pairing deadlock between a union steward and an engineering manager still needs interests, options, and legitimate criteria visible to the wastewater team. Hallway compromises and rank-or-labor-side picking skip that facilitation. Holding the process is the advanced SM/TC move.