Analysis shows the grants team’s conflict is a structural clash of metrics. What strategy should the Scrum Master / Team Coach pursue?
Select an answer to reveal the explanation.
Short Explanation
If grants staff are scored on opposite scoreboards, a kindness workshop will not move the ball. The fight is in the metric design. Change the structure with leadership; do not just coach the conversation.
Full Explanation
Strategy must match source. A structural metric clash on the grants team will keep producing conflict until the measures change. Communication workshops, ignoring metrics, and personality mediation treat a system problem as interpersonal. The Scrum Master / Team Coach works with leadership to change the conflicting metric so incentives stop pulling people apart.