During a 311 retrospective, a teammate is interrupted whenever they raise operations pain. What conflict-improving behavior should the Scrum Master / Team Coach name?
Select an answer to reveal the explanation.
Short Explanation
Interrupting the ops person is just a quieter way to say "we do not want that data." Listening without cutting in is the behavior that makes conflict useful. The 311 retro cannot fix pain it never lets finish a sentence.
Full Explanation
Listening without interruption is a conflict-improving behavior. When operations pain is cut off in the 311 retrospective, the team loses the signal. The Scrum Master / Team Coach names and protects uninterrupted listening. Faster interruptions, RTE proxies, and unused parking lots keep the same silence.