The housing-voucher team tells the identity-service team “you blocked us.” How should the Scrum Master / Team Coach reframe the dependency?
Select an answer to reveal the explanation.
Short Explanation
“You blocked us” is a finger pointed across the hallway. Housing vouchers and identity still have to integrate for residents. The coach reframes it as one shared integration problem both teams own—not a villain and a victim.
Full Explanation
Cross-team dependencies become positional when one team is labeled the blocker. The Scrum Master / Team Coach reframes the housing-voucher and identity-service conflict as a shared integration problem they co-own, which opens joint inspection of interfaces, timing, and Definition of Done. Naming a villain, becoming the human message bus, or freezing both backlogs keeps blame and delays residents. Co-ownership is the reframe that lets the teams work the system.