The first frame on the meter-replacement team is “this is a personality clash.” What should the Team Coach try first?
Select an answer to reveal the explanation.
Short Explanation
“Personality clash” is the easy sticker on a messy meter-replacement board. Overloaded WIP, fuzzy roles, and colliding goals make people look difficult. Inspect the work system first; chemistry is the last label, not the first.
Full Explanation
Many interpersonal frames are downstream of work-system design: WIP, unclear roles, and competing goals. The Scrum Master / Team Coach prefers a work-system frame before labeling a meter-replacement conflict as personality. Workshops, winner-take-all moves, and stopping inspection freeze a people-blame story. If the system is the source, changing WIP, roles, or goals is the higher-leverage strategy.