Someone on the ADA-civic-site team admits a mistake in a public review. How should the Scrum Master / Team Coach treat that moment?
Select an answer to reveal the explanation.
Short Explanation
Admitting a miss in public is gold if nobody uses it as a dunk. Accountability without humiliation teaches the ADA-civic-site team that truth is safe. Shame teaches people to hide the next miss.
Full Explanation
Owning a mistake without humiliation de-escalates conflict and teaches. The Scrum Master / Team Coach highlights the accountability and protects the person from ridicule. Public embarrassment, personal ART defect records, and secret HR-only filing either punish honesty or hide the learning. The behavior to reinforce is ownership in a safe room.