Someone on the ADA-civic-site team admits a mistake in a public review. How should the Scrum Master / Team Coach treat that moment?
Select an answer to reveal the explanation.
Short Explanation
Admitting a miss in public is gold if nobody uses it as a dunk. Accountability without humiliation teaches the ADA-civic-site team that truth is safe. Shame teaches people to hide the next miss.
Full Explanation
When someone on an ADA-civic-site team admits a mistake in a public review, the Scrum Master / Team Coach should highlight accountability without humiliation as a conflict-improving and team-health behavior. Accessibility work needs early admission of defects so residents with disabilities are not blocked by pride or fear. Using the admission to embarrass the person so others never miss again creates fear and future concealment of exactly the defects the city must find early. Asking the Release Train Engineer to record the mistake as an ART defect against the person weaponizes learning into personal scoring. Moving the admission to a secret HR file and never mentioning accountability in the team removes the model others need to copy. Exam caveat: SASM values accountability without humiliation; public shaming, personal ART defect tallies, and secrecy that erases team learning are wrong. Operational check: thank the person for the admission, focus the review on fixing the accessibility defect, update checks so the mistake class is harder to repeat, and confirm the team climate still invites early disclosure. Watch the next reviews for whether people still surface mistakes without coaching pressure, and celebrate the fix rather than the embarrassment.