Two people on the animal-control team reopen an old interpersonal grievance during refinement of a kennel-capacity story. What should the Scrum Master / Team Coach do about the source?
Select an answer to reveal the explanation.
Short Explanation
A leftover neighborhood feud and a kennel-capacity story are two different fires. Mixing them makes both worse. Split the old grievance from the current work so each can get the right conversation.
Full Explanation
When two people on an animal-control team reopen an old interpersonal grievance during refinement of a kennel-capacity story, the Scrum Master / Team Coach should separate the interpersonal history from the current work issue so each can be handled on its own terms. Mixing old grievance into story refinement poisons capacity decisions that affect animals and public safety. Treating the kennel story as the whole conflict and ignoring history lets the grievance keep hijacking work. Asking the Release Train Engineer to mediate the personal history in PI Planning dumps interpersonal repair onto a train event. Diagnosing both people as unfit for Agile Teams and requesting transfers is a premature structural leap. Exam caveat: SASM separates interpersonal sources from current work conflicts; RTE mediation in PI Planning and instant transfers are poor first moves. Operational check: pause refinement hijacking, park the interpersonal issue for a proper facilitated or HR-supported conversation, return the room to kennel-capacity facts and acceptance, and confirm the story can progress without the grievance as subtext. Follow through on the interpersonal track so it does not return next refinement.