Two people on the animal-control team reopen an old interpersonal grievance during refinement of a kennel-capacity story. What should the Scrum Master / Team Coach do about the source?
Select an answer to reveal the explanation.
Short Explanation
A leftover neighborhood feud and a kennel-capacity story are two different fires. Mixing them makes both worse. Split the old grievance from the current work so each can get the right conversation.
Full Explanation
Interpersonal history is a distinct conflict source from the work item on the board. The kennel-capacity story may still need refinement, but an old grievance will not be solved by story-splitting or by PI Planning theater. The Scrum Master / Team Coach separates the sources so the work issue can proceed and the interpersonal issue can use an appropriate path. Transfer requests and RTE mediation of personal history skip that diagnosis.