Plan-review staff insist on "always more documents" while applicants' advocates insist on "always fewer." How should the Scrum Master / Team Coach apply interest-based problem-solving?
Select an answer to reveal the explanation.
Short Explanation
"More paperwork" and "less paperwork" are storefront signs, not the real shopping list. Underneath, one side is protecting safety and the other is protecting time-to-permit. Get those interests on the table and invent options that can serve both.
Full Explanation
Interest-based problem-solving explores interests under positions. "Always more documents" and "always fewer" are positions; safety and time-to-permit are interests that can generate options neither camp started with. Picking the louder voice, splitting the list in half, or asking the RTE to freeze a count keeps the fight positional. The Scrum Master / Team Coach moves plan-review and advocates from slogans to needs, then facilitates option generation.