The library-fines team only emails long rebuttals after a disagreement. What should the coach do?
Select an answer to reveal the explanation.
Short Explanation
A twelve-message rebuttal thread is a duel by PDF. The library-fines fight belongs in a live, facilitated conversation where people can hear tone and check meaning. Email just adds another layer of armor.
Full Explanation
Face-to-face or live virtual facilitated talk beats escalating email threads. Long rebuttals harden positions and lose nuance. The Scrum Master / Team Coach moves the library-fines conflict into a facilitated conversation. Growing the thread, blind-copying the RTE, or banning talk until the next PI Planning keeps the conflict unworkable.