Product Management frames language-access stories on the benefits portal as extra cost. How should the Scrum Master / Team Coach reframe that conflict?
Select an answer to reveal the explanation.
Short Explanation
Calling language access “extra cost” is like calling a ramp “extra concrete.” Residents who cannot use the benefits portal did not get the increment. The coach reframes cost talk into access, obligation, and quality.
Full Explanation
A cost-only frame hides whether the benefits increment actually works for residents who need another language. The Scrum Master / Team Coach reframes language access as access, legal obligation, and quality of the Done increment. Cutting the work, deferring translation as a hobby, or scoring only line-item cost keeps the wrong frame and a partial increment. Reframing makes the real issue inspectable in the conflict.