The parking-enforcement team’s coach skips analysis because “we always use the same icebreaker.” What should the Scrum Master / Team Coach do instead?
Select an answer to reveal the explanation.
Short Explanation
A favorite icebreaker is a party trick, not a diagnosis. Parking-enforcement fights are not all the same animal. Look at this conflict, then pick a tactic—do not play the same song on every radio.
Full Explanation
Conflict analysis exists because tactics are not interchangeable. Reusing one icebreaker on the parking-enforcement team, baking it into the Definition of Done, or replacing conflict work with status meetings skips the design step. Source, stakes, and parties may call for a working agreement, a facilitated conversation, or an HR path. The advanced SM/TC analyzes first, then chooses.