The 311 team’s Scrum Master wants to “just mediate” without looking at source, intensity, or what is at stake. What does conflict analysis require first?
Select an answer to reveal the explanation.
Short Explanation
Jumping straight to mediation is grabbing a wrench before looking at the engine. 311 conflicts have a source, people, heat, and stakes. Analyze those first, then pick a strategy—maybe mediation, maybe not.
Full Explanation
The conflict analysis and strategy design framework requires understanding the conflict before choosing how to intervene. Source, parties, intensity, and stakes on the 311 team determine whether mediation even fits. A favorite icebreaker, a slogan working agreement, or an RTE-owned PI Planning rerun are one-size tactics that skip analysis. The advanced SM/TC analyzes, then designs a matching strategy.