Paratransit riders need on-time trips and dispatchers need stable routes, and the interests look opposed. What should the Scrum Master / Team Coach look for?
Select an answer to reveal the explanation.
Short Explanation
On-time rides and stable routes sound like a tug-of-war until you notice both sides want predictable service and fewer wasted trips. Shared interests grow the pie. Crowning a winner shrinks it.
Full Explanation
When interests look opposed, interest-based problem-solving searches for shared interests that enlarge options. Predictable paratransit service and fewer no-shows can serve both on-time riders and dispatchers who need stable routes. A single winner, story-point theater, or an RTE freeze that always prefers frozen routes skips that search. The Scrum Master / Team Coach looks for the overlap and then generates options from it.