The vital-records debate is framed as "developers versus clerks." How should the Scrum Master / Team Coach reframe it?
Select an answer to reveal the explanation.
Short Explanation
"Us versus them" is a bleacher chant, not a problem statement. Birth certificates have a resident who needs a correct copy this week. Reframe to that outcome and the camps have a shared job.
Full Explanation
Framing and reframing through conflict moves the problem from people-camps to a shared outcome. "Developers versus clerks" on vital records invites a winner; "how do residents get a correct certificate this week?" invites joint design. Keeping camp labels, swapping in the RTE as the opposing camp, or parking certificates as a stretch objective leaves the frame intact. The Scrum Master / Team Coach reframes so both roles can work the resident outcome.