The clinic-scheduling team’s retrospective is framed only as “what went wrong.” What should the Scrum Master / Team Coach add to reframe the event?
Select an answer to reveal the explanation.
Short Explanation
A retro that only lists what went wrong is a wake with no next of kin. Clinic scheduling still has a next iteration. The coach adds “what should we try?” so inspection turns into adaptation.
Full Explanation
Inspect and Adapt requires both looking at what happened and choosing a change. A problem-only frame on the clinic-scheduling team produces rumination and blame, not an improvement backlog item. Canceling the event or handing it to the RTE avoids team ownership. The Scrum Master / Team Coach reframes the retrospective toward experiments the team will try in the next iteration.