The grants-management team is stuck on a neighborhood award and invokes the consent-and-majority rules they already wrote into their working agreements. What should the Scrum Master / Team Coach treat this as?
Select an answer to reveal the explanation.
Short Explanation
A city council that already voted on its own rules does not reinvent voting mid-argument. Consent or majority, written when heads were cool, is how the grants team finishes a stuck call. That is containment, not weakness.
Full Explanation
Behaviors that improve conflict include using decision rules the team already agreed, so a stuck grant award can close without collapsing into status or personality. The Scrum Master / Team Coach protects that working agreement rather than substituting a personal verdict or an RTE decree. Emotion is a reason to use the rule, not a reason to throw it away. Pre-agreed consent or majority is how the team contains conflict and still ships a decision.