A vendor and the city GIS team argue feature-by-feature on the parcel map. What should the Scrum Master / Team Coach do first?
Select an answer to reveal the explanation.
Short Explanation
Horse-trading parcels before anyone says what they must protect is how you give away the courthouse. Ask the vendor and the GIS team what interest they are guarding. Then trade stories.
Full Explanation
Interest-based problem-solving elicits interests before trading scope. Feature-by-feature argument on a parcel map is positional unless each side names what it must protect—data integrity, delivery date, cost, resident accuracy. Immediate story swaps, defaulting every feature to the city, or jumping to a procurement protest skip that step. The Scrum Master / Team Coach asks for interests first, then facilitates options.