Remote and on-site inspectors on the elevator-safety ART distrust each other's "done." What source of conflict should the Scrum Master / Team Coach identify?

When remote and on-site inspectors on an elevator-safety ART distrust each other's "done," the Scrum Master / Team Coach should identify missing shared Definition of Done and transparency practices across locations. Distrust often tracks invisible standards and unseen evidence, not inherent dishonesty of remote workers protecting residents in shafts and machine rooms. Claiming remote inspectors are inherently less honest is a prejudice that fails as conflict analysis and harms staffing. Treating it as a vendor SLA fact that one phone call will settle may miss team-level Done gaps even if a vendor is involved. Blaming council interference in inspection scheduling may be a real external issue but does not explain divergent Done meanings between inspector groups. Exam caveat: SASM ties cross-location conflict to shared Done and transparency; character attacks on remote staff are wrong. Operational check: facilitate a joint Definition of Done for elevator-safety increments covering both locations, make evidence of Done visible in a shared tool, sample completed inspections against that bar, and confirm trust signals improve when standards are shared. Revisit Done when regulations or tooling change so both locations stay aligned.