Case Management
CRC · 30 questions
- A CRC coordinates assessment vendors, counseling sessions, and placement partners from intake through successful closure. What does this primarily illustrate?
- A new CRC skips needs assessment and immediately sends job leads to a client. What process problem is most likely?
- A CRC is out sick and a colleague must continue services. What documentation practice best protects continuity?
- A peer's case note only says 'client did fine' after a critical vendor meeting. What documentation standard is missing?
- A client and a training vendor disagree about attendance expectations and threaten to end services. What CRC skill is most needed?
- An insurer hesitates to authorize a worksite evaluation. Which negotiation approach best fits the CRC role?
- A CRC's caseload includes crisis-level clients and several stable progressors. What caseload management principle applies?
- An overflowing caseload has no tickler or reminder system, and annual review deadlines are repeatedly missed. What should the CRC implement?
- Clients cannot complete online VR applications because the portal is inaccessible to screen-reader users, despite counselors' good intentions. What barrier type must the CRC address?
- A client's rehab plan stalls because of a transportation desert and a landlord who refuses disability-related modifications. What should case planning emphasize?
- A client with limited English proficiency brings a school-age child to interpret complex benefits and medical-rehab discussions. What communication practice should the CRC follow?
- A client uses AAC and another needs captioning and plain-language materials. What case-management communication approach fits?
- A CRC drafts a rehab plan that links spinal-cord medical needs, adjustment counseling, and housing/supports into one coherent formulation. What model is being applied?
- An interdisciplinary team struggles because case notes capture only vocational tasks and omit medical and psychosocial domains. What documentation improvement helps?
- After referring a client to a job-coaching vendor, the CRC never checks service quality or outcomes. What case-management function is missing?
- A CRC writes notes that mix observed facts, clinical impressions, and next-step plans without distinguishing them. What recording standard should guide revision?
- Divorced parents of an adult client disagree about guardianship and demand the CRC take sides in a custody-style conflict. What is the best mediation-oriented response?
- Several inactive cases remain open indefinitely with no contact plan, inflating the caseload. What ethical caseload practice should the CRC apply?
- A counselor reviews training authorizations and finds one demographic group consistently receives fewer approvals than peers with similar goals and barriers. What is the most appropriate next action?
- A Deaf client states that American Sign Language is the preferred communication mode, but staff plan to rely only on written English for counseling sessions. What should the counselor do?
- A client with chronic pain seeks return-to-work help. Which case plan best reflects biopsychosocial case conceptualization?
- After a critical incident involving a client, what documentation practice best supports risk management?
- A client cannot reliably get to work because the apartment building lacks an accessible entrance ramp. How should the counselor apply negotiation skills?
- A supervisor assigns the same raw case count to every counselor regardless of acuity. Why is this problematic for caseload management?
- A client with a psychiatric disability declines a networking group after hearing peers mock 'mental illness' members. What social barrier is most clearly illustrated, and what should the counselor prioritize?
- An LEP client is asked to sign service and consent forms written only in English that the client cannot read. What process failure has occurred?
- A team member summarizes a client solely by an impairment billing code and ignores housing, mood, supports, and work context. How should the counselor respond?
- A case is ready for closure after successful placement. Which practice best completes the case management process?
- Multiple agencies request copies of a client's full rehab chart. What documentation-sharing approach is most appropriate?
- A job coach and a worksite supervisor escalate conflict that threatens a supported employment placement. What should the counselor do first?