A job coach and a worksite supervisor escalate conflict that threatens a supported employment placement. What should the counselor do first?
Select an answer to reveal the explanation.
Short Explanation
When the job coach and boss are sparring, the placement is the hostage. Step in, mediate, get both back on the same page. Walking away or picking a silent side usually sinks the job.
Full Explanation
Negotiation, mediation, and conflict resolution on the worksite are core case-management skills for preserving employment. Early mediation between support staff and supervisors can restore role clarity and accommodation follow-through. Premature termination or triangulation without facilitation wastes placement opportunity.