A client uses AAC and another needs captioning and plain-language materials. What case-management communication approach fits?
Select an answer to reveal the explanation.
Short Explanation
Communication isn't one megaphone for the whole caseload. Meet people where they are—AAC, captions, plain language—so the message actually lands.
Full Explanation
Varied communication methods are essential case-management tools when clients use AAC, need captioning, or benefit from plain language. Matching modality to need improves comprehension, participation, and equity. Standardized inaccessible communication undermines informed choice and service effectiveness.