After referring a client to a job-coaching vendor, the CRC never checks service quality or outcomes. What case-management function is missing?
Select an answer to reveal the explanation.
Short Explanation
Referral isn't a parachute drop—you still watch the landing. Check whether the job coach is delivering, then tweak the plan if it's not working.
Full Explanation
Case management process includes coordination and ongoing monitoring, not merely making referrals. Monitoring vendor quality, client progress, and barriers allows timely adjustments and protects outcomes. Neglecting follow-up after referral abandons a core case-management responsibility.