A supervisor assigns the same raw case count to every counselor regardless of acuity. Why is this problematic for caseload management?
Select an answer to reveal the explanation.
Short Explanation
Ten quiet cases aren't the same as ten fire-drill polytrauma cases. Counting noses instead of weighing intensity burns out counselors and shortchanges complex clients. Weight the workload.
Full Explanation
Principles of caseload management recognize that acuity, complexity, and service intensity drive time demands. Equal numeric caseloads can produce unequal and unsafe workloads when high-needs cases are clustered. Weighting or adjusting assignments by complexity supports quality service and counselor capacity.