Clients cannot complete online VR applications because the portal is inaccessible to screen-reader users, despite counselors' good intentions. What barrier type must the CRC address?
Select an answer to reveal the explanation.
Short Explanation
If the portal blocks screen readers, kindness at the desk won't fix the door. That's an institutional barrier—push for accessible systems, not just pep talks.
Full Explanation
Institutional and social barriers to access, equity, and success include inaccessible policies, platforms, and procedures that block participation regardless of counselor intent. Case management requires identifying system-level obstacles and advocating for accessible alternatives or accommodations. Addressing only individual client factors leaves structural inequities intact.